Job Description
Customer Service & Logistics Coordinator
n $80,000 - $90,000 + Super
n 12 Month Fixed Term Contract
n Mascot Office with WFH flexibility
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About the Client:
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Our client is a growing global healthcare business that distributes its products nationally through a dedicated third-party logistics partner. They work closely with clinics, prescribing doctors and nurses to ensure a smooth, reliable ordering experience. The business is entering a period of growth and modernisation, with new systems and processes being introduced to support the team. They pride themselves on a close-knit, collaborative culture where new team members are given the tools and support to succeed.
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Key Responsibilities:
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Manage the end-to-end order process, from account setup and order submission through to returns and tracking.
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Act as the primary liaison between the business, the logistics partner and customers, resolving delivery issues and account queries promptly.
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Monitor and reconcile inventory levels and manage supply chain reporting.
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Maintain accurate customer and pricing data, and produce daily sales, open order and delivery status reports.
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Coordinate the logistics of training products and conference materials.
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Requirements:
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Experience in a customer service and / or logistics coordination role, ideally in a product distribution or healthcare workplace.
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A diligent, positive and adaptable mindset matters more than existing systems knowledge.
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SAP and Salesforce experience is desirable but not essential, full training will be provided.
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High attention to detail, strong organisational skills, and the ability to juggle multiple priorities under pressure.
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Confident communicator, comfortable dealing with customers, internal teams and external partners via phone and email.
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A proactive, team-first attitude with a genuine drive to deliver excellent customer outcomes.
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📌 Customer Service & Logistics Coordinator (New South Wales)
🏢 Cox Purtell
📍 New South Wales