Job Description
Team Leader - Doncaster, VIC
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Job no: ******
n Brand: Cruiseabout
n Work type: Full time
n Location: Victoria
n Categories: Sales and Customer Service, Leadership
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Absolutely love setting sail on the seas?
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Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
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Looking for your next leadership opportunity?
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Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our Doncaster Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together! #CruiseIntoYourDreamJob
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Why You'll Love Working Here
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This is not a management role. It is a business ownership opportunity.
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Through our Business Ownership Scheme, you will build and run your own cruise retail business backed by the global infrastructure of Flight Centre Travel Group. You will own your P&L;, lead your team, and grow your local market with the autonomy of a business owner and the security of a world-class travel group behind you.
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Because this isn't just a job, it's a crew you'll be proud to sail with. You'll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins
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With epic travel perks, and a culture our people rated 94% Great Place to Work, you'll feel right at home from day one.
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Key Responsibilities
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Apply strategic business insights to drive profitability, operational excellence, and market growth
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Lead, inspire, and coach your team to achieve sales targets while delivering exceptional customer experiences
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Train and maintain up-to-date product knowledge to confidently promote and sell cruise packages
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Build and nurture relationships with clients, suppliers, and your local community to grow your business network
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Manage end-to-end cruise bookings including quoting, invoicing, and confirming travel arrangements.
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Who are you?
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Minimum 4 years' leadership experience in the retail or wholesale Cruise or Travel Industry
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Proven experience working in a customer service environment and working towards sales targets
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GDS experience
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Exceptional focus on details, adept problem-solving skills, and thrive under pressure
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Ambitious, highly motivated, and proficient in organising tasks efficiently
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What you'll Enjoy:
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Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
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Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
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Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Lt
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Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply,



including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
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Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
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Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
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Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
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Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
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Mental Health: Support and Employee Assistance Program for staff and family
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Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in ****)
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Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the setting for the future of cruising and tourism
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Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
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** Please advise your leader before applying **
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#LI-AV1#CAB#LI-Onsite
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Applications close:
#J-*****-Ljbffr

📌 Team Leader - Doncaster, Vic (South Australia)
🏢 Traveltechessentialist
📍 South Australia