Job Description
AfterDark Technology is seeking an experienced IT Service Desk Level 2 or 3 professional to join our growing team in our Bowen Hills, QLD office. In this full-time role, you will be providing high-level IT support and incident resolution to our internal and external customers.
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What you'll be doing
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Provide comprehensive technical support and troubleshooting for hardware, software and network issues
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Resolve complex escalated issues from Level 1/2
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Document and maintain detailed records of all support activities
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Identify and implement process improvements to enhance service delivery
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Assist with the development and delivery of IT service desk training
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Collaborate with cross-functional teams to ensure a seamless customer experience
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What we're looking for
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Minimum 3-5 years' experience in an IT service desk or helpdesk role
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Strong technical skills and ability to troubleshoot complex issues
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Excellent communication and customer service skills
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Proven ability to prioritise and multitask in a fast-paced environment
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Experience in incident management and service level agreement (SLA) monitoring
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Knowledge of ITIL frameworks and best practices
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Relevant IT certifications or qualifications (e.g. Degree, Microsoft, CompTIA A+, Network+, ITIL)
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What we offer
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Generous salary packaging and performance-based bonuses
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Flexible work arrangements and opportunities for work from home
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Comprehensive training and development programs
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Wellbeing initiatives and social activities
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Discounted products and services
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About us
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AfterDark Technology is a leading provider of innovative IT solutions and services. We pride ourselves on our customer-centric approach and our commitment to delivering exceptional outcomes for our clients. With a team of highly skilled professionals and a strong focus on innovation, we are well-positioned to support the evolving technology needs of businesses across Australia.
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📌 It Service Desk Level 2 Or 3 (Queensland)
🏢 AfterDark Technology
📍 Queensland