Job Description
n
Manage and resolve senior and escalated client complaints through the Internal Dispute Resolution (IDR) process
n
Provide day-to-day guidance, oversight and mentoring to compliance juniors within the team
n
Lead the delivery of compliance and internal audit activities across the business
n
Conduct and oversee internal audits, control testing and loan file reviews
n
Own and maintain compliance registers, records and action plans, escalating material risks
n
Review and update policies, procedures and compliance documentation
n
Coordinate and drive monthly compliance monitoring activities and reporting
n
Prepare audit working papers, findings and recommendations, and present them to key stakeholders
n
Support and help facilitate Compliance Committee meetings and broader governance activities
n
Coordinate compliance training programs and maintain training records
n
Lead engagement with external auditors and manage regulatory information requests
n
Monitor regulatory developments, assess business impact and drive continuous improvement initiatives
n
Apply capabilities within a highly technology-focused environment
n
n
Requirements
n
n
Experience in compliance, audit, risk, governance or quality assurance, ideally in financial services or another regulated industry
n
Demonstrated experience managing complex or escalated client complaints, ideally through an IDR/EDR process
n
Experience providing guidance, direction or mentoring to junior team members
n
Strong organisational skills and exceptional attention to detail
n
Excellent written and verbal communication skills,



with confidence engaging senior stakeholders
n
Confidence owning policies, documentation and reporting with minimal oversight
n
Proactive, solutions-focused mindset
n
Solid analytical and problem-solving skills
n
High levels of integrity and accountability
n
Relevant qualification in Business, Compliance, Risk or a related field highly regarded
n
n
Core Competencies
n
Demonstrates expertise in compliance management, internal auditing, and risk assessment within regulated industries, with a strong focus on client complaint resolution and stakeholder engagement. Proficient in developing and maintaining compliance documentation, training programs, and governance activities.
n
Highest-signal resume keywords
n
n
Compliance Management
n
Internal Auditing
n
Client Complaint Resolution
n
Regulatory Engagement
n
Team Mentoring
n
n
ATS Optimization Keywords
n
Hard Skills
n
n
Internal Dispute Resolution
n
Control Testing
n
Loan File Reviews
n
Compliance Monitoring
n
Audit Working Papers
n
Policy Review
n
Risk Assessment
n
Governance Activities
n
Compliance Documentation
n
n
Soft Skills
n
n
Organisational Skills
n
Attention to Detail
n
Written Communication
n
Verbal Communication
n
Problem-Solving
n
n
Certifications & Qualifications
n
n
Qualification in Business
n
Qualification in Compliance
n
Qualification in Risk
n
n
Industry Keywords
n
n
Financial Services
n
Regulated Industry
n
Quality Assurance
n
Governance
n
#J-*****-Ljbffr

📌 Senior Compliance & Audit Officer (Gold Coast)
🏢 Jobtailor
📍 Gold Coast