Job Description
Employment Type Permanent
Closing Date 20 Aug *******:59pm
Job Title Business Sales & Service Consultant
Job Summary
We're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
As a TBTC Customer Sales and Service Consultant you will be responsible for managing customer service and sales enquiries and provisioning orders for Telstra's medium business and business plus customers.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
About the role
You will have exceptional customer service, administration, and time management skills with the ability to trouble shoot and manage multiple deadlines and priorities whilst committing to customer excellence.
Providing exceptional customer service to current and existing Telstra medium and Business plus customers
Processing and provisioning all customer orders.
Meet and greet customers who visit the TBTC.
Managing the sales and ordering process
Managing Point of sale (POS) in the TBTC including cash handling and order processing.
Handle inbound customer service and simplex sales queries by phone & face to face.
Manage tickets and process customer workflows.
Responsible for stock ordering process and regular stock take.
Handling complaints and escalations
Solving complex billing enquiries




Support our Business Technology Advisers and Account Managers and pass on leads.
Develop capability and technology knowledge of Telstra business products and services.
Take accountability for managing inbound/outbound customer service contracts, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely mediation and positive customer experiences.
Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team) to support the identification and qualification of leads.
Meet individual and team sales and performance KPIs.
Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
Identify areas of improvement and actively embrace change and technology to better support our business customers.
About you
Minimum 2 years in a customer service, sales administration, or provisioning role Telco or ICT experience
Understand the business plus and Telstra SMB customer.
Provisioning experience and understanding of O2A process
Ability to meet SLAs and key performance metrics.
Demonstrated commitment to relationship building and working in partnership with key stakeholders.
Excellent communicator with strong interpersonal, engagement and presentation skills
Adaptable to change with strong problem‐solving abilities
Show initiative,



embrace and adopt new technology and methodologies that can positively impact customer experience.
Experience with Mobile, Broadband, Cisco, Microsoft and Checkpoint products and solutions.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We're an iconic Aussie brand with a global footprint.
From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
We are committed to making it easy for everyone to apply.
In a business as big and diverse as ours, there's a huge breadth of career paths available.
Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
Explore our teamshttps://
#J-*****-Ljbffr

📌 Business Sales & Service Consultant (New South Wales)
🏢 Telstra Corporation
📍 New South Wales