Job Description
Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district.
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The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include state-of-the-art ballroom seating up to 400 people, a restaurant and a luxurious bar 'Arches on Market' located in the heart of the Sydney CBD.
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We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Part Time Assistant Manager - Front Office (Duty Manager) on 3 days/week basis.
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Reporting to the Front Office Manager, you will be preforming below duties of a Duty Manager, included but not limited to:
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Oversee the productive running of the Front Office Department, including operations and employees.
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Along with the FO leadership team, drive Front Office projects and departmental KPIs
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Lead by example in all areas
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Resolve complaints and challenges presented
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Provide guidance,



support training and leadership to Front Desk and Swiss Service Agents
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Responsibility for the health and safety of all patrons, guests and staff members
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Lead the hotel emergency response team in the event of emergency evacuation
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Always remain professional in attitude, manner and presentation providing Guests with a 5 star Heart Felt Service.
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To be successful in this role, you will possess the following skills and experiences:
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Strong leadership qualities.
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Proficient with software programs such as Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud
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Ability to focus on multiple tasks in a busyenvironment.
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Effective problem solving/decision making abilities.
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Excellent verbal and written English communication skills.
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High standard of personal presentation and professionalism.
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Confident in conflict resolution and complaints handling.
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Licenses required: Australia Driving License, NSW RSA
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Possess working right in Australia
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📌 Assistant Manager - Front Office (Part Time) (New South Wales)
🏢 SWISSOTEL
📍 New South Wales