Job Description
Be the engine behind exceptional service delivery.
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At EQUANS Mechanical & Fire Services, we keep critical buildings, facilities, and assets operating safely and efficiently. We're looking for an organised, customer-focused, and proactive Service Support Coordinator to become the backbone of our service operations team.
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If you thrive in a fast-paced environment, love solving problems, enjoy building relationships, and take pride in keeping processes running smoothly, this is an opportunity to make a real impact within a global leader in technical services.
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Why Join EQUANS?
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At EQUANS, our people are at the heart of everything we do. You'll join a supportive and collaborative team where your contribution is highly valued, your development is encouraged, and your work directly contributes to delivering outstanding outcomes for our customers.
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About the Role
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As the Service Support Coordinator, you'll provide critical administrative and operational support to our Mechanical & Fire Services business, ensuring seamless day-to-day service delivery.
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You'll work closely with technicians, customers, subcontractors, suppliers, and management to oversee invoicing, reporting, compliance activities, customer communications, and administrative processes that keep our business running efficiently.
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This role is ideal for someone who enjoys balancing multiple priorities, takes ownership of their work, and is passionate about delivering exceptional customer service.
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Key Responsibilities
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Service & Customer Support
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Professionally manage inbound calls and customer enquiries
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Act as the first point of contact for invoice-related queries and issue resolution
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Deliver outstanding customer service to internal and external stakeholders




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Assist with preparation of correspondence, reports, presentations, and business documents
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Invoice preventive maintenance contracts and service calls
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Review, vet and process repair work orders and contract invoices
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Administer project invoicing, progress claims, and retentions
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Process approved credits and support credit-related enquiries ... (see full list above)
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Reporting & Operational Support
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Generate and distribute Aged WIP, Open Call and Backlog reports
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Monitor outstanding work and drive completion outcomes with service teams
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Upload service reports, compliance documentation and invoices to customer portals
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Support the preparation and distribution of operational and management reports
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Compliance & Licensing
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Coordinate annual compliance reporting including Yearly Condition Reports (YCR) and AFSS documentation
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Compile and maintain service records and compliance documentation
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Manage technician licences, inductions and associated records
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Business & Office Administration
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Consolidate office timesheets for payroll processing
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Manage fleet administration and ORIX updates
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Order and maintain office supplies, PPE, uniforms, equipment and consumables
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Support inventory and warehouse stock management
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Maintain business records, contact lists,



and general office systems
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What We're Looking For
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We're seeking someone who combines strong administration capability with a customer-first mindset and a passion for operational excellence.
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Proven experience in a rapid-paced administration, service coordination or customer support role
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Exceptional organisational and time management skills
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Ability to manage competing priorities and meet deadlines
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Strong attention to detail and accuracy
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Excellent written and verbal communication skills
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Intermediate to advanced Microsoft Office skills
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Solid customer service focus with a professional phone manner
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Self-motivated, proactive and solutions-focused approach
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Highly Regarded
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Experience using Pronto Xi
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Previous experience in a service delivery, maintenance, facilities management or trade services environment
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Call centre or customer service experience
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Relevant tertiary qualifications
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The Person We Want
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You'll be the kind of person who:
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Loves creating order from complexity
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Takes ownership and follows tasks through to completion
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Builds strong relationships with customers and colleagues
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Remains calm and professional under pressure
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Is highly organised and detail oriented
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Enjoys being an integral part of a high-performing team
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Ready to Join Us?
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If you're looking for a dynamic role where you'll be trusted, challenged, and supported while working with an industry-leading Mechanical & Fire Services team, we'd love to hear from you.
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EQUANS Mechanical & Fire Services
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Together, we power performance, reliability and safety.
#J-*****-Ljbffr

📌 Service Support Co-Ordinator (Victoria)
🏢 EQUANS
📍 Victoria