Job Description
Key Responsibilities
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Family Contact and Supervision
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Supervise family contact visits in accordance with approved care and case plans.
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Safely transport children and young people to and from contact visits and carers' homes.
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Support positive interactions between children, young people, and family members during visits.
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Monitor and assess the quality of contact to ensure it remains in the child's best interests.
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Identify and respond appropriately to any risk of harm or child protection concerns.
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Immediately report safety concerns or incidents to the Case Manager and relevant stakeholders.
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Exercise professional judgment to cease or suspend contact visits if the child's safety or wellbeing is compromised.
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Attend case reviews, team meetings, and planning sessions as required.
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Documentation and Reporting
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Maintain accurate, objective, and timely reports detailing observations, interactions, and outcomes of family contact visits.
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Update relevant databases and case management systems.
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Ensure all records comply with legislative, regulatory, and organisational requirements.
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Provide feedback to Case Managers to support ongoing case planning and assessment.
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Cultural Awareness and Inclusion
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Promote culturally safe practices that recognise and respect the diverse backgrounds of children, young people, families, and carers.
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Support carers to understand and respond to the cultural needs of children and young people.
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Encourage culturally appropriate family connections and participation.
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Adopt an inclusive, anti-bias approach in all aspects of service delivery.
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Service Quality and Continuous Improvement
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Support best-practice outcomes through compliance with organisational policies, procedures, and service standards.
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Participate in quality assurance and continuous improvement activities.
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Build positive relationships with families, carers, colleagues, and external stakeholders.
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Contribute to a collaborative team environment focused on achieving positive outcomes for children and young people.
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Workplace Health and Safety
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Promote a positive health, safety, and wellbeing culture.
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Follow all workplace health and safety requirements and protected work practices.
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Report hazards, incidents, and risks in accordance with organisational procedures.
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Support the implementation of safety improvements and risk management strategies.
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Selection Criteria
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Essential Skills and Experience
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Experience working with children and young people.
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Understanding of Out of Home Care (OOHC) services and child protection principles.
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Ability to identify, assess, and respond to risks affecting children and young people.
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Experience supporting children and families during complex or conflict-based interactions.
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Strong written communication and report-writing skills.
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Excellent interpersonal and verbal communication skills.
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Sound computer skills, including Microsoft Office applications.
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Ability to work independently and as part of a multidisciplinary team.
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Strong organisational and time-management skills.
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Desirable Skills and Experience
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Experience managing or contributing to community-based projects.
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Experience in community engagement or community development activities.
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Understanding of trauma-informed practice.
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Knowledge of family preservation and restoration principles.
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Qualifications and Requirements
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Essential
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Demonstrated experience working within Out of Home Care or child and family services.
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Current Driver's Licence.
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Current First Aid Certificate.
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National Criminal History Check.
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Working With Children Check (NSW).
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Ability to travel across the Sydney metropolitan area as required.
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Desirable
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Certificate IV or Diploma in Community Services, Youth Work, Child, Youth & Family Intervention, Social Sciences, or a related field.
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Relevant tertiary qualifications in Human Services, Social Work, Community Services, Psychology, or a related discipline.
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What We Offer
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SCHADS Award Level 2 remuneration.
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Ongoing professional development opportunities.
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Supportive and collaborative team environment.
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Opportunity to make a meaningful difference in the lives of children and young people.
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Access to a pool vehicle for work-related travel.
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Employee wellbeing and support programs.
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Lifestyle Solutions is committed to safeguarding children and young people. All applicants will be subject to relevant employment screening and probity checks.
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📌 Family Contact Worker - Casual (New South Wales)
🏢 Lifestyle Solutions
📍 New South Wales