Customer Care Lead, E‐Commerce (Hybrid Role) (New South Wales)

Customer Care Lead, E‐Commerce (Hybrid Role) (New South Wales)

25 Aug
|
PVH
|
New South Wales

25 Aug

PVH

New South Wales

Job Description
PVH Corp. is seeking an experienced Assistant Manager, Customer Care to lead the E‐Commerce and partner channel customer experience from PVH Head Office in Sydney.
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This full time hybrid role combines home-based work with weekly office days and a focus on coaching a large Customer Care team to maintain high service standards. You'll own Zendesk-driven workflows, manage orders and returns, analyse CSAT and dispatch metrics, and collaborate with cross-functional partners to drive continuous
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📌 Customer Care Lead, E‐Commerce (Hybrid Role) (New South Wales)
🏢 PVH
📍 New South Wales

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