Job Description
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AO3 Business Support Officer – Call Centre
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QLD Government
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$***** per hour + superannuation
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Initial Contract: ASAP Start – 30th of October **** + highly likely ongoing contract extension
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About the Role
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We are seeking an experienced Business Support Officer to join a busy Maintenance Response Centre, supporting the region in delivering essential maintenance services for government owned properties.
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In this position you will assist customers with maintenance enquiries, coordinate service requests and work closely with tradespeople and contractors to arrange a wide range of maintenance and repair activities.
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Key Responsibilities:
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Provide high level customer service to customers and stakeholders.
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Manage a high-volume of inbound calls and respond to property maintenance-related enquiries.
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Liaise with customers, tradespeople and contractors to organise responsive maintenance to government owned properties, for example housing, schools etc
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Accurately update information systems, records and databases across multiple systems.
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Raising work orders and dispatching contractors to various jobs and maintenance requests.
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Prepare and maintain documents, reports and correspondence.
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Effectively manage competing priorities in a fast-paced environment.




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Apply strong interpersonal skills to manage challenging conversations, negotiate outcomes and resolve disputes where required.
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About You
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This role requires robust communication skills, a customer-focused approach and the ability to manage competing priorities while ensuring timely service delivery across a variety of property maintenance requests.
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To be successful in this role, you will demonstrate:
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Proven ability to manage high-volume inbound and outbound calls in a call centre environment.
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Intermediate proficiency in Microsoft Excel and Word (essential).
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Current or previous experience working withing a government department (mandatory)
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Strong administration and organisational skills.
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Ability to build and maintain positive relationships with clients, contractors, and colleagues.
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High attention to detail and accuracy.
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Strong problem-solving and decision-making skills.
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Construction, housing, insurance repairs or property maintenance experience and/or knowledge is highly regarded.
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NB – candidates who don't have current or previous experience working within government will not be considered for this position.
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📌 Ao3/1 Business Support Officer (Call Centre) - Toowoomba
🏢 empire group
📍 Toowoomba