Job Description
Team Leader - Complex Disability Support
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Sunnysights Independent Living – Ocean Shores NSW
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At Sunnysights Independent Living, we believe every person deserves to live a life of dignity, choice, and prospect. We are recognised for delivering exceptional Supported Independent Living (SIL) services to participants with complex disabilities, high-intensity support needs, and challenging behaviours.
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We are seeking an experienced, compassionate and highly capable Complex Team Leader to lead one of our dedicated SIL teams in the Ocean Shores region.
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This is an exciting leadership opportunity for someone who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about delivering exceptional participant outcomes while maintaining the highest standards of clinical governance, compliance and person-centred practice.
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Key Responsibilities:
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Lead, mentor and coach a team of Disability Support Workers to deliver exceptional person-centred supports.
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Ensure participants receive safe, respectful and high-quality support that promotes choice, independence and dignity.
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Oversee the implementation of Individual Support Plans, Behaviour Support Plans, Clinical Care Plans and Risk Assessments.
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Demonstrate a strong understanding of restrictive practices, ensuring all regulated restrictive practices are implemented strictly in accordance with Behaviour Support Plans, legislative requirements, NDIS Quality and Safeguards Commission standards, and organisational policies.
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Monitor the use of restrictive practices, support staff to implement strategies safely and consistently, and promote the reduction and elimination of restrictive practices through positive behaviour support approaches.
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Work collaboratively with Behaviour Support Practitioners, allied health professionals, families and guardians to ensure behaviour support strategies are implemented effectively and participant rights are upheld.
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Monitor participant outcomes and ensure support strategies are implemented consistently across the team.
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Provide leadership in the delivery of high-intensity supports including mealtime management, medication administration and complex personal care.
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Facilitate team meetings, reflective practice sessions and ongoing professional development.
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Maintain accurate documentation, case notes, incident reporting and service records in accordance with organisational and legislative requirements.
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Ensure compliance with the NDIS Practice Standards, NDIS Code of Conduct, Work Health and Safety legislation, and organisational policies.
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Build strong collaborative relationships with participants, families, guardians, allied health professionals and external stakeholders.
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Identify risks, lead incident management and investigations where appropriate, and contribute to continuous quality improvement initiatives.
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About You:
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You are an experienced Disability Team Leader who is calm under pressure, solution-focused and passionate about supporting both participants and staff to succeed.
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You will bring:
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Demonstrated leadership experience within the disability, community or health sector.
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Extensive experience supporting people with complex disabilities and high-intensity support needs.
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Sound knowledge of Positive Behaviour Support and trauma-informed practice.
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Strong understanding of the NDIS Practice Standards and Quality & Safeguards Framework.
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Excellent communication, coaching and conflict resolution skills.
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High level organisational skills with the ability to prioritise competing demands.
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Strong computer skills and experience using electronic care management systems.
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A commitment to continuous improvement and delivering outstanding participant outcomes.
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Previous experience in a leadership or supervisory role within the disability sector.
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Strong knowledge of the NDIS and the disability support framework.
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Excellent communication, interpersonal, and problem-solving skills.
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Demonstrated ability to lead and motivate a team in a collaborative environment.
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Compassionate, client-focused approach with a commitment to enhancing the lives of individuals with disabilities.
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Essential Qualifications & Experience:
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Experience working with participants who have complex disabilities and behaviours, including verbal escalations.
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Certificate III in Disability, Community Services, or related field (or working towards).
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Current First Aid and CPR certification.
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NDIS Worker Screening Check & Working With Children Check (or willingness to obtain).
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Valid Australian Driver's License & comprehensive insurance certificate.
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At Sunnysights, our people are our greatest asset. We invest in developing exceptional leaders who share our commitment to quality, integrity and participant-centred care.
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📌 Team Leader - Complex Disability Support (New South Wales)
🏢 Sunnysights Independent Living
📍 New South Wales