Job Description
Groups by Beyond is looking for an experienced Group Travel Consultant to manage the end-to-end delivery of group tours for travel agents and direct clients around the world. This is a client and operations-focused role for someone who loves the details of putting a great group tour together - from first enquiry and quote, through supplier negotiation, to smooth departure.
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You'll be the main point of contact for your clients, ensuring every group trip is well-planned, competitively priced, and delivered without a hitch. You'll report directly to the General Manager and play a key role in the smooth-running of Groups by Beyond's group travel program.
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Key Responsibilities
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Manage the end-to-end quote and booking process for group tours
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Respond to and manage enquiries
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Put together accurate, well-priced itineraries and proposals
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Track, follow up, and manage all leads and enquiries through to confirmed booking
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Maintain accurate, up-to-date client records in the CRM
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Communicate with clients primarily via phone and email to secure and manage bookings
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Deliver a high standard of service that drives repeat business and referrals
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Build and maintain long-term relationships with new and existing clients
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Negotiate group rates, inventory, specials, and exclusives with suppliers
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Build and maintain robust relationships with external partners
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About You
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Experience creating and managing group tours, ideally in the Australian/NZ travel industry
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Strong communication skills and sharp attention to detail
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A track record in account management and client relationship management
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Confident negotiation skills with suppliers
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Self-motivated, and engaged with a genuine passion for travel and customer service
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Comfortable with Microsoft Office and CRM tools; experience with TourPlan a bonus
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Destination knowledge in Eastern Europe and/or Scandinavia highly regarded
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Flexible working arrangements to support work/life balance
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Opportunity to attend industry events and famils to gain knowledge about the destinations you sell
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📌 Group Travel Consultant (New South Wales)
🏢 Groups by Beyond
📍 New South Wales