Job Description
Customer Service Representative - Full Time
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Superior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.
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Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Brisbane branch based in Pinkenba.
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About the role
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Reporting directly to the Customer Service Team Leader, this full-time position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers
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The role will require the following:
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Accurate processing of inbound customer orders via phone, email, web, fax.
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Keying in customer orders - Data entry
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Creating and processing orders
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Build sustainable relationships with customer accounts through open and interactive communication.
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Conduct outbound Sales with recent and existing customers and provide support to field sales team
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Advise customers of our diverse product range and price trends.
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General filing, data entry, faxing, and photocopying
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Ad-hoc administrative tasks as and when required
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All about you:
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Prior experience working as a Customer Service Specialist in a busy customer service environment preferably food service or FMCG industry.
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Customer orientation and ability to adapt/respond to different types of characters.
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Great attention to detail
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Excellent communication and interpersonal skills with great phone manners.
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Ability to multi-task, prioritise, and manage time effectively.
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Proficient in using MS Office.
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What we can offer
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Competitive hourly rate
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12 weeks of gender-neutral paid parental leave for primary carer
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A friendly, supportive team in a fast,growing national company
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Genuine career progression, grow your career with us!
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Long-term job security in a stable industry
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Generous employee discounts on Superior Food Services products
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Access to WHEREFIT discounts (health, fitness, and wellness perks)
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Employee Assistance Program (EAP)
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Free on-site parking
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If you would like to join a dynamic team and be a part of our growing success story, then apply via the link below.
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Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice.
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The successful candidate will be required to undertake a successful National Police Check.
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We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.
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📌 Customer Service Representative - Full Time (Queensland)
🏢 Superior Food Services
📍 Queensland