Job Description
A popular Hotel in Melbourne's CBD is looking for a qualified and experienced candidate for the position of Duty Manager.
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Full time - 38 hours per week
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Salary - $90K plus super
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Duties to include:
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Oversee daily hotel operations across front office, food and beverage, accommodation and guest services.
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Act as the senior manager on duty and be the main contact for guest concerns or emergencies.
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Ensure excellent guest service, promptly resolving complaints and service issues.
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Supervise, support and coordinate staff across relevant departments.
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Conduct shift handovers, briefings and daily operational checks.
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Monitor hotel presentation, cleanliness, maintenance and safety standards.
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Handle guest arrivals, departures, room issues, payments and service recovery where needed.
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Ensure compliance with RSA, WHS, food safety, licensing and hotel policies.
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Manage incidents, security matters, emergency procedures and accurate incident reporting.
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Assist with staff rostering, training and performance supervision.
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Monitor cash handling, takings, stock and operational costs.
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Liaise with management, suppliers and contractors to keep operations running smoothly.
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A popular Hotel in Melbourne's CBD is looking for a qualified and experienced candidate for the position of Duty Manager.
n
Full time - 38 hours per week
n
Salary - $90K plus super
n
Duties to include:
n
n
Oversee daily hotel operations across front office, food and beverage, accommodation and guest services.
n
Act as the senior manager on duty and be the main contact for guest concerns or emergencies.
n
Ensure excellent guest service, promptly resolving complaints and service issues.
n
Supervise, support and coordinate staff across relevant departments.
n
Conduct shift handovers, briefings and daily operational checks.
n
Monitor hotel presentation, cleanliness, maintenance and safety standards.
n
Handle guest arrivals, departures, room issues, payments and service recovery where needed.
n
Ensure compliance with RSA, WHS, food safety, licensing and hotel policies.
n
Manage incidents, security matters, emergency procedures and accurate incident reporting.
n
Assist with staff rostering, training and performance supervision.
n
Monitor cash handling, takings, stock and operational costs.
n
Liaise with management, suppliers and contractors to keep operations running smoothly.
n
n
Additional information
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Immediate Start
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Salary $90K plus super
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38 hours per week
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📌 Duty Manager (Victoria)
🏢 Inrecruit
📍 Victoria