Job Description
We're seeking experienced Contact Centre representatives to join a supportive and growing team, in this role you will manage a portfolio of clients, build trust and show care and consideration whilst assisting them to access vital services.
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What You'll Be Doing...
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Handle high-volume calls ******) calls per day - Both in and outbound
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Build trusted relationshipswith clients, families and providers
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Coordinating services and bookings for clients.
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Liaising with service providers to organise appointments and support.
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Updating client information and maintaining accurate CRM records.
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Monitoring service delivery and resolving enquiries professionally
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Working closely with internal teams to ensure outstanding customer outcomes.
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We're seeking experienced Contact Centre representatives to join a supportive and growing team, in this role you will manage a portfolio of clients, build trust and show care and consideration whilst assisting them to access vital services.
n
What You'll Be Doing...
n
n
Handle high-volume calls ******) calls per day - Both in and outbound
n
Build trusted relationshipswith clients, families and providers
n
Coordinating services and bookings for clients.
n
Liaising with service providers to organise appointments and support.
n




Updating client information and maintaining accurate CRM records.
n
Monitoring service delivery and resolving enquiries professionally
n
Working closely with internal teams to ensure outstanding customer outcomes.
n
n
What We're Looking For...
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Recent call centre experience is essential.
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Solid communication skills with a genuine customer-first approach.
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Excellent organisational skills and the ability to multitask.
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Confident using CRM systems and managing multiple priorities.
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High attention to detail and a positive, team-focused attitude.
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What's On Offer...
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Supportive team environment with comprehensive training.
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Opportunity to join an organisation making a genuine difference in the community.
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Easily accessible location, just 5 minutes from the local train station and close to major bus routes.
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Access to Fitness Passport to support your health and wellbeing
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EAP support for you and your immediate family
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Additional information
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Convenient Location - Just 5 Minutes from the Train Station & Close to Bus Route
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8:30am - 5:00pm | Monday to Friday on Site
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Supportive team environment with comprehensive training.
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#J-*****-Ljbffr

📌 Contact Centre Representative (Queensland)
🏢 Majer Recruitment
📍 Queensland