Job Description
Our client is hiring a Service Lead to oversee day-to-day service delivery for Air Traffic Management operations in Brisbane. This is a high-impact leadership role in a complex, safety-critical environment where you'll drive operational performance, safety outcomes, and team culture while ensuring services are delivered reliably and efficiently.
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Key Responsibilities
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Lead operational service delivery, ensuring safe, consistent, and high-quality outcomes
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Build a positive, accountable, and high-performing team culture
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Manage performance, coaching, and development across the team
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Identify emerging operational risks and ensure effective controls and escalation
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Manage workforce planning, including staffing coverage, leave impacts, and rostering needs
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Support continuous improvement initiatives to enhance operational effectiveness
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Contribute to budget management and operational planning, including variance awareness and cost control
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Partner with internal stakeholders to maintain seamless operational delivery
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Required Skills & Experience
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Demonstrated leadership experience in a complex, high-consequence or safety-critical workplace
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Strong people leadership skills (performance management, coaching, engagement, culture-building)




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Solid safety and risk management capability, including timely decision-making and escalation
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Workforce planning and rostering experience
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Strong written and verbal communication skills with the ability to influence effectively
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Business acumen, including comfort with budgets and operational metrics
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Nice to Have
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Experience within aviation operations, air traffic management, or comparable operational control environments
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Experience leading teams through change and embedding accountability
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Succession planning and capability uplift experience
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Location & Other Requirements
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Location: Brisbane, QLD
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May involve a 7-day rotating roster and/or weekend escalation responsibilities
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Background checking will be required as part of the recruitment process
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Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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