Job Description
FinXL IT Qualified Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since ****, we've been delivering high-value ICT services across financial services, telecommunications, government, and enterprise sectors.
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We are seeking an experienced Business Project Manager to drive the implementation of a Microsoft Dynamics 365 CRM platfom for a key client. You will bridge the gap between business strategy, member experience, and technology delivery to drive seamless solution design, aligned business processes, and regulatory compliance.
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Key Responsibilities
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Project Delivery
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Lead project execution from discovery and design through build, integration, testing, go-live within scope, budget, and timeframe.
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Business & CX Transformation
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Partner closely with Member Services, Employer Relations, Marketing, and Contact Centre leaders to ensure the CRM platform transforms member journeys, retention workflows, and operational efficiency.
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Governance & Stakeholder Engagement
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Establish project governance, risk mitigation strategies, and status reporting frameworks.
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Agile / Hybrid Delivery Leadership
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Facilitate sprint planning, backlog grooming, stand-ups, and release planning to ensure consistent delivery momentum and high quality.
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Key Requirements & Experience
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Demonstrated delivery experience with Microsoft Dynamics 365 CRM implementations or major upgrades.
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Proven experience delivering complex projects within the Superannuation, Wealth Management, or Banking sectors
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Outstanding communication, facilitation, and negotiation skills, with a track record of building trust across executive leadership and business operational teams.
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Strong command of Agile/Scrum, Waterfall, or Hybrid project delivery methodologies.
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Open to either Melbourne OR Sydney candidates.
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📌 Business Project Manager - Dynamics Crm (Victoria)
🏢 FinXL IT Professional Services
📍 Victoria