Job Description
Job Type: Full-Time Customer Service for small to medium building company
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Job Location: Ravenhall
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Reporting to: Operations Manager
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Key Relationships: External Clients Under Construction, External Sales Marketing Agents, Site Managers, Accounts Team, Building Surveyors.
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Job Purpose: Full-Time Customer Service Role providing first contact to customer queries, office administration and admin support for site managers.
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Key Relationships: External Clients Under Construction, External Sales Marketing Agents, Site Managers, Accounts Team.
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Remuneration: Will be based on the successful applicant's experience.
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Performance Outcomes
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First point of contact for Phone Enquiries. (Phone/email)
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Provide administrative support to construction team.
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The role is full time based in our Ravenhall Office.
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Education / Experience
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Minimum 12 months experience in an office customer support role. Experience in another building company would be advantageous. A genuine interest in the building industry a necessity.
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Skills
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Strong working knowledge of the Microsoft Office suite of programs.
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Ability to maintain a strong workplace culture & positively contribute to team morale.
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Strong time management,



organizational, problem-solving skills.
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Basic Understanding of the Construction Process an advantage.
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Management Reporting
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Provide a weekly report for management on all Practical Completion Inspections and Settlement Inspections.
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Personal Attributes & Behaviours
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Reliable – Consistently perform and attend work as per required hours. (In Office Monday to Friday 8:00am to 4:30pm)
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Organised – be able to manage emails, support for site managers and client queries collectively.
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Collaborative – A team player who treats others with respect.
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Cutting-edge – Take initiative.
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Open – Communicate openly and honestly.
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Compliance
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Compliance in respect of client issues, privacy and contracts stored on file.
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Key Performance Indicators (KPIs)
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Clients Calls to be returned same day.
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Client Emails to be acknowledged and reply to our client within 2 business days.
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📌 Customer Service (Tasmania)
🏢 seek.com.au
📍 Tasmania