Job Description
Are you passionate about helping people find the perfect car, hassle-free? At Karmo, we make car ownership simple, flexible, and stress-free through our innovative vehicle subscription service.
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We are looking for a driven Customer Experience Consultant to act as a true automotive concierge for our clients. In this role, you will elevate standard customer support into a premium, white-glove experience, ensuring our customers enjoy every single step of their Karmo journey.
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What You'll Be Doing
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Act as a dedicated concierge, expertly guiding customers to the ideal vehicle subscription for their lifestyle and needs.
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Drive customer loyalty by delivering outstanding, tailored service from the initial onboarding through to renewals and vehicle returns.
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Collaborate seamlessly with our operations, sales, and delivery teams to ensure a completely frictionless customer journey.
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Champion the customer voice by swiftly and professionally resolving issues and utilizing feedback to continuously improve our service.
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What You'll Bring
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Extensive customer service or concierge experience with a genuine passion for exceeding expectations.
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Excellent communication skills, allowing you to build instant rapport and handle a wide variety of interactions professionally.
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Strong technical aptitude,
including experience navigating CRM systems and the confidence to learn new technology platforms.
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A current, valid Australian Driver's Licence (Essential).
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Note: Automotive experience is highly desired but not essential. We hire for attitude and train for skill!
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What's In It For You
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Fully Maintained Vehicle + Fuel Card + Toll Tag (T&C;'s apply).
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Great Earning Potential: OTE up to $75,000++ per annum plus super.
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Work-Life Balance: Monday to Friday | 08:30am till 5:00pm (No weekend work!).
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Family First: 8 Weeks of Employer Paid Parental Leave.
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Karmo Perks: Family Vehicle Subscription Discount.
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Career Growth: Join a quick-growing, innovative national business that is transforming the way Australians access vehicles.
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Great Culture: Collaborative, supportive, and fast-paced team environment where your ideas matter.
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About The Company
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Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs, offering a smarter alternative to traditional car ownership.
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Karmo is an Equal Opportunity Employer.We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect and provided with equal opportunities to succeed.
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