Job Description
This is a senior patient-facing role for someone who can take ownership, work independently and confidently manage patients from their initial enquiry through to consultation, treatment and follow-up. You will work closely with doctors, clinical team and Practice Manager to ensure patients receive a high level of service and that bookings, follow-ups and day-to-day patient coordination run smoothly. This is a multi-site position, with work across Sydney CBD and Parramatta clinics.
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Key responsibilities
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Manage the patient journey from initial enquiry through consultation, treatment and follow-up
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Handle patient enquiries via phone, email and CRM with a high level of professionalism
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Provide accurate information regarding consultations, procedures, treatment pathways and pricing
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Coordinate bookings, recalls, treatment plans and follow-up appointments
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Monitor outstanding enquiries and ensure timely follow-up
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Build strong relationships with patients and provide a high standard of personalised service
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Manage more complex patient enquiries and concerns, escalating clinical matters appropriately
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Work closely with doctors, nurses, sonographers and administration staff to coordinate patient care
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Assist with training and supporting junior patient liaison and reception staff
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Maintain accurate patient records and CRM information
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About you
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Previous experience in medical reception, patient liaison,



healthcare administration or a similar role
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Experience in a senior or supervisory position will be highly regarded
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Excellent communication and interpersonal skills
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Strong organisational skills and attention to detail
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Confident dealing with patients, doctors and clinical staff
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Able to manage competing priorities in a busy setting
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Proactive and comfortable taking ownership without constant direction
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Strong problem-solving skills and sound judgement
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Experience with medical practice management systems and CRM platforms
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Cliniko, Gentu, ActiveCampaign, Zoho or Front experience is highly regarded
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About us
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The Vein Institute is a leading specialist provider of minimally invasive treatments for varicose vein disease, with clinics across Australia. Spider Veins Australia is our sister clinic specialising in cosmetic spider vein treatments. We are a growing organisation focused on clinical excellence, patient experience and building a high-performing team.
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$40 to $45 per hour + super
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Performance-based bonus of up to 10%
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Novated lease and salary packaging options
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Career progression into Practice Coordination
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Opportunity to take on increasing responsibility as the business grows
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Variety across patient care, clinic operations and both business brands
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Join a growing specialist healthcare business with clinics across Australia
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📌 Senior Patient Care Coordinator (New South Wales)
🏢 The Vein Institute
📍 New South Wales