Job Description
Women's Community Shelters – Surry Hills NSW
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Reporting to the Individual Giving Manager, this part-time role (3 days per week) is offered on a maximum term contract of up to 12 months. You will manage WCS' client relationship management system in a marketing and fundraising setting, with a key focus on supporting the migration to Salesforce.
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You will streamline processes for effective data collection, maintain strong data hygiene, and support robust reporting and analytics that help WCS engage supporters and deliver on its mission.
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Key responsibilities
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Lead the CRM migration project under the direction of the Individual Giving Manager.
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Liaise with implementation partners to support the setup of the new Salesforce system.
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Manage the CRM on an ongoing basis, including user access, data security and data integrity.
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Create and implement data content and collection processes aligned with organisational processes and privacy requirements.
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Maintain integrations with third-party platforms, including fundraising and marketing systems.
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Support the development of policies, procedures and controls to maintain high standards of data cleanliness and user access.
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Set up reporting templates and dashboards for the Engagement team and key users across the WCS network.
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Lead in-house training and provide staff support on database functionality and reporting.
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Represent WCS at nominated meetings and forums as required.
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Support other business priorities, professional development activities and database or information tasks as needed.
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About you
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We are looking for someone who is organised, detail-oriented and solutions-focused,



with strong CRM capability and a genuine commitment to supporting the work of Women's Community Shelters.
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Essential skills and experience
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Demonstrated practical experience using Salesforce.
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Experience using Salesforce Nonprofit Cloud and Marketing Cloud, or similar systems.
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Experience supporting CRM migration projects and applying good data hygiene practices.
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Strong project and time management skills, with the ability to prioritise workloads and meet tight deadlines.
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Excellent written and verbal communication skills.
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Strong attention to detail and reporting capability.
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Ability to work collaboratively in a dynamic team environment.
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Ability to think strategically, solve problems and respond constructively to feedback.
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Strong operational skills in Microsoft Office, including Excel, Word and PowerPoint.
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A helpful, solutions-driven approach to work.
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Desirable skills and experience
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Previous experience working in the not-for-profit sector.
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Strong understanding of fundraising platforms and integrations.
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Experience in fundraising, grant writing or applications.
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Ability to understand the complexities and sensitivities of communications relating to domestic and family violence and homelessness.
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Understanding of current issues in women's homelessness, including current responses to domestic and family violence.
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About us
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Women's Community Shelters Limited is seeking a skilled and collaborative Data and Systems Coordinator to support our fundraising and engagement work through effective CRM management, data processes and reporting.
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📌 Data And Systems Coordinator (New South Wales)
🏢 Women's Community Shelters
📍 New South Wales