Job Description
Operations Manager, National Field Operations
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D2C is looking for an experienced Operations Manager to lead the day to day delivery of our national field campaigns across sampling, demonstrations, merchandising, events and experiential activations.
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About D2C
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D2C is an award winning shopper and field marketing agency with more than 17 years of experience working with leading FMCG, retail, appliance and consumer electronics brands.
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We are a fast moving, entrepreneurial business that values ownership, strong ideas, innovation and getting things done.
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About the Role
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You will take ownership of the operational delivery of our campaigns, ensuring they are properly staffed, prepared and executed on time, on budget and to a high standard.
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Key responsibilities include:
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Recruiting, rostering and managing Brand Ambassadors, Merchandisers and other field staff
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Managing and developing our national field staff database
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Ensuring campaigns are fully staffed, trained and ready before launch
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Troubleshooting and resolving live campaign issues
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Managing field staff performance, compliance and reporting quality
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Working closely with Account Management, clients and retailers
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Improving operational systems,



processes and technology
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Identifying opportunities to automate work, reduce costs and improve efficiency
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Supporting and developing the Operations team
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What We're Looking For
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You will ideally have experience in field marketing, staffing, retail operations, events or another business managing large casual workforces.
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You should have:
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Experience managing field or casual teams
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Solid rostering, recruitment and staff management experience
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Excellent organisation and communication skills
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A proactive approach and strong sense of ownership
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Ability to manage multiple campaigns and tight deadlines
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Strong problem solving and decision making skills
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Experience improving systems and processes
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Confidence using Excel, Teams, Outlook and operational technology
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A genuine interest in people, technology and continuous improvement
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Experience in shopper marketing, FMCG, grocery, consumer electronics, retail or experiential marketing will be highly regarded.
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Our office is based in Marrickville , with flexibility to work between the office and home.
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📌 Operations Manager, National Field Operations (New South Wales)
🏢 D2C
📍 New South Wales