Job Description
Senior Hire Coordinator
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Ready to take the wheel?
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Are you an experienced hire desk professional who knows the industry, loves keeping things moving, and is ready to make a role your own from day one?
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We're growing our equipment hire operation and looking for a Hire Co-Ordinator who can hit the ground running, keep customers happy, and make sure every hire runs like a well-oiled machine.
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This is a genuine opportunity to take ownership, make an impact, and build something great with us.
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ABOUT THE ROLE
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You'll manage the end-to-end hire process for our heavy equipment fleet, becoming the go-to person for customers from initial enquiry through quoting, booking, logistics and post-hire follow-up.
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You'll work closely with our operations, yard and finance teams to keep equipment moving, paperwork on track and customers well looked after.
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In short: you'll be the engine room of the hire desk.
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WHAT YOU'LL BE RESPONSIBLE FOR
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Customer Management & Sales
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Manage the full hire enquiry lifecycle, turning quotes into confirmed bookings through sharp follow-up and strong customer knowledge
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Provide expert guidance on equipment selection and specifications to match customer project requirements
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Keep communication proactive, clear and professional, and spot potential issues before they become problems
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Build strong, long-term customer relationships that drive repeat business and referrals
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Manage cash hire contracts, payments and final close-out processes
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Support BDM activity with follow-up actions and opportunities
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Fleet & Operational Co-ordination
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Manage equipment availability, working closely with the operations team to confirm readiness and resolve scheduling conflicts
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Ensure machinery meets required condition standards before every deployment
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Coordinate delivery and collection transport with internal and third-party transport providers
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Keep the moving parts moving, and make sure everyone knows what's happening
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Compliance & Administration
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Prepare and manage quotes, rental agreements and transport orders, ensuring all documentation is accurate and complete
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Ensure all hires meet applicable health, safety and compliance requirements
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Contribute to daily and weekly KPIs, including quote follow-up, DIFOT performance and margin control of contracted services
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Support customer onboarding requirements through customer portals and site specific compliance document control
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Participate in staff training and team meetings
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WHAT WE'RE LOOKING FOR
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This role requires demonstrated experience in the equipment or associated industries.
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We're looking for someone with:
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A background in hire desk operations, sales, rental coordination or fleet management within the heavy equipment, earthmoving or construction sectors
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Proven ability to manage the full hire lifecycle, from initial enquiry right through to post-hire close-out
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Working knowledge of heavy machinery types, applications and specifications
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Experience preparing and managing rental contracts and associated documentation
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Confidence managing customer relationships at a professional level, including when the pressure is on
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Proficiency with rental management systems, CRM tools and Microsoft Office
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Excellent organisation skills, attention to detail and solid communication
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WHY THIS ROLE?
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Because you won't just be processing hire orders.
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You'll own the customer experience, keep the fleet turning and play a key role in growing the business.
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If you're commercially minded, operationally switched-on and know your way around a hire desk, we'd love to hear from you.
#J-*****-Ljbffr

📌 Senior Hire Coordinator (Victoria)
🏢 Proquip Rental & Sales
📍 Victoria