Job Description
Position Description
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As a Sr. Support Analyst you'll be responsible for production support for Corporate Applications, working actively with other team members within the Corporate IT support group.
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The role will be based on HK/AU and will report to the Sr. Support Manager, Corporate IT.
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Key Areas of Responsibilities
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Provide support across Corporate IT departments.
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Understanding of issue's criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical.
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Acting on production incidents, managing service requests and collaborating with other IT teams for resolutions.
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Diagnose and resolve day-to-day system and application issues.
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Prepare and perform change releases as part of Change Management.
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Develop some basic scripts (SQL or Linux) to monitor the systems health.
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Manage weekend events like software releases, BCP testing rehearsals etc.
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Provide on-call support after office hours.
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Provide weekend support from office or from home over VPN.
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Build, Test and Deployment Automation of existing Manual deployment, and integration of components of HR functionality, Finance, Treasury and Compliance.
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Requirements
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Bachelor's degree or above in Computer Science, Software Engineering or IT related area.
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6 - 10 years of experience in application support.
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Scripting knowledge i.e. Shell or Unix Scripting.
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Hands-on experience in supporting and managing various applications using Solace, MQ, Java based applications.
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Hands-on experience of Unix/Linux OS, Relational Databases, SQL.
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Experience in production support like Issue communication / incident management / change management.
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Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long term solutions.
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Capable of meeting tight deadlines and working under pressure/multi-tasking.
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Strong sense of personal responsibility and discipline.
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Good team player. Capable of working in a fast paced and dynamic environment.
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Strong desire to learn new technologies and adopt and propose best practices.
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Versatile enough in working in shift whenever needed.
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Knowledge and experience of compliance domain, Client onboarding, Trade surveillance and monitoring.
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Knowledge and experience of Finance and Treasury systems like Oracle EPM, BI, sSAP FICO interfaces.
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Knowledge of ITIL processes.
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Experience as DevOps (CI/CD/CT) / Support Engineer will be added advantage.
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Exposure to GitHub, Jenkins, Docker & Kubernetes.
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Exposure of testing automation (Selenium etc.).
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Exposure to software engineering tools/applications (like Confluence, Jira, Jenkins, Git).
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Excellent command in both written and spoken English.
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Strong command in both written and spoken Mandarin will be an advantage.
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📌 Sr. Support Analyst, Corporate It Support, Information Technology (New South Wales)
🏢 citicclsa
📍 New South Wales