Job Description
Heritage Stone is one of Brisbane's leading stone fabrication and installation companies, specializing in premium natural stone and engineered stone benchtops for residential and commercial projects.
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With a reputation for quality workmanship, outstanding customer service and reliable project delivery, we work closely with homeowners, builders, cabinet makers and commercial clients across South East Queensland.
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As our business continues to grow, we are looking for an organized, proactive and customer-focused Project Operations Coordinator to join our team.
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This is a key operational role within our business and offers excellent long-term career opportunities.
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About the Role
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This position is responsible for coordinating projects from the time an order is confirmed until the project has been successfully completed.
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You will become the communication hub between customers, builders, cabinet makers, suppliers, factory staff, site measurers and installation teams.
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Your goal is to ensure every project progresses smoothly, efficiently and professionally while delivering an outstanding customer experience.
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Key Responsibilities
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Project Coordination
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Manage projects from order confirmation through final completion
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Coordinate customer communication throughout the project
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Schedule site measurements
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Coordinate production and installation schedules
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Monitor project progress and milestones
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Maintain accurate project records
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Production Coordination
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Coordinate daily production priorities with the factory
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Monitor manufacturing progress
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Ensure approved drawings and information are released to production
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Coordinate installation teams
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Confirm site readiness
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Assist installers with project information
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Coordinate return visits where required
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Customer Service
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Maintain regular communication with customers
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Provide project updates
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Resolve customer enquiries professionally
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Deliver excellent customer service throughout every project
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Documentation & Workflow
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Update internal project management systems
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Coordinate drawings and customer approvals
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Prepare weekly workflow reports
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Track project status from start to finish
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Defects & Warranty
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Arrange repairs and remakes
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Schedule warranty work
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Coordinate return visits
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Ensure all issues are resolved professionally
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About You
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We are looking for someone who has:
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Excellent organisational skills
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Ability to manage multiple projects simultaneously
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High attention to detail
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Robust problem-solving ability
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Positive attitude and willingness to learn
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Ability to work well under pressure
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Industry Experience
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Experience in any of the following industries will be highly regarded:
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Joinery
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Cabinet making
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Construction
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Building materials
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Manufacturing
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Experience reading architectural or shop drawings is an advantage.
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Why Join Heritage Stone?
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At Heritage Stone you'll become part of a growing company where your contribution genuinely makes a difference.
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We offer:
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Competitive salary package
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Supportive team environment
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Ongoing training
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Career progression opportunities
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Modern office and production facilities
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Diverse residential and commercial projects
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#J-*****-Ljbffr

📌 Project Operations Coordinator (Western Australia)
🏢 Heritage Stone
📍 Western Australia