Job Description
AO3 Program Support Officer - Infrastructure & Transport
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Location: Buderim, QLD
n Contract: Approx. 3 years, based on the 5,960 total hours stated in the request
n Pay: $***** - $***** p/h including super
n Work type: Full-time
n Work arrangement: Onsite / hybrid, with specific arrangements agreed with your supervisor on a case-by-case basis
n Police check: A National Police Check is required
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About the Role
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Join our State Government client in a hands-on program support role within a governance and stakeholder team. You will help keep priority correspondence, records, reporting and day-to-day operations moving accurately and on time. You will also have scope to improve processes, solve practical problems and strengthen the systems the team relies on.
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What You'll Be Doing
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Triage executive correspondence, enquiries and requests from a shared high-volume inbox
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Provide responsive administrative and operational support across the team
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Maintain and improve systems, databases, reporting tools and communication channels
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Support governance, compliance and accurate record-keeping
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Compile information for reports, dashboards and senior stakeholder updates
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Coordinate materials, stakeholder records and administration for community engagement activities
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Build productive relationships and provide practical assistance to colleagues
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Identify process inefficiencies and contribute to better ways of working
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What You Bring (Essential Criteria)
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You've managed busy, high-volume inboxes and produced accurate skilled correspondence
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You can prioritise competing work and meet deadlines without losing the detail
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You've supported administrative, governance and record-keeping processes
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You've maintained databases, reporting tools or other operational information systems
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You can investigate problems and find practical solutions
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You provide responsive, customer-focused support to a wide range of stakeholders
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You're confident using Microsoft Office, including Teams and SharePoint
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You're an Australian citizen
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You can complete a National Police Check
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Nice to Have (Desirable Criteria)
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Experience identifying and implementing process improvements
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Queensland Government or broader public-sector experience
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Stakeholder management, communications or community engagement support experience
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Transport, roads or infrastructure-sector exposure
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📌 Ao3 Program Officer (Digital Solutions) (Queensland)
🏢 Effective People
📍 Queensland