Job Description
At Kirby HVAC&R;, we help people build real careers in the refrigeration and air-conditioning industry. We're proud to support Australia's tradies with the equipment, expertise and service they rely on every day.
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Part of the global Beijer Ref Group, Kirby is one of Australia's leading HVAC&R; wholesalers. Our teams work closely with contractors, technicians and businesses across the country to keep industries running.
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Due to continued growth, we're looking for a Customer Service Representative to join our highly successful team in Preston. This is a role that you can rely on - a stable role in a growing business that offers plenty of opportunity to further your career.
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If you enjoy helping customers, learning new skills and being part of a team that backs each other - this could be the chance for you.
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At Kirby, we invest in our people and create opportunities for those who want to grow. When you join our team, you'll enjoy:
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Competitive salary + super
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Overtime and call-out opportunities to boost your earnings
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Incentive programs that reward team success
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Structured training to build your knowledge
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Opportunities to work across other branches and broaden your experience
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Salary packaging, novated leasing and Maxxia rewards
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Generous paid parental leave
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A supportive team culture where everyone pitches in and has each other's backs
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Access to experienced technical leaders
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The stability and global opportunities of the Beijer Ref Group
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About the role
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This is a secure, full-time Monday–Friday role, with optional weekend work available across the branch network.
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Reporting to the Branch Manager, you will:
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Deliver exceptional counter and internal sales service to trade customers
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Build strong relationships with local tradies and national account technicians
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Identify customer needs and help find the right solutions
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Assist with stock management and inventory control
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Support warehouse operations including picking and packing
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Operate a forklift (we'll help you obtain your licence and provide training)
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Maintain a safe, organised workspace in line with WHS standards
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What we are looking for
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We value attitude and team fit just as much as experience. You'll thrive in this role if you have:
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A genuine passion for helping customers
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Customer service or retail experience (trade or technical environments highly regarded)
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Strong relationship-building skills
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A practical mindset and willingness to learn new technical skills
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Confidence communicating with customers and teammates
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A forklift licence, or willingness to obtain one (company funded)
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A strong commitment to safety and teamwork
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This is more than a customer service role, it's a pathway into the HVAC&R; wholesale industry, where you'll gain real technical knowledge, build valuable relationships, and develop a long-term career.
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If you enjoy solving problems, learning new skills and being part of a team that genuinely supports each other - we'd love to hear from you.
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Please note that the successful applicant will be required to complete a pre-employment medical assessment (including drug and alcohol screening) and a National Police Check.
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📌 Customer Service Representative (South Australia)
🏢 Kirby HVAC&R
📍 South Australia