Job Description
Our client, Vusion is a leading retail technology provider specializing in AI-powered connected commerce solutions. Through digital shelf labels, IoT infrastructure, and real-time data platforms, Vusion helps retailers optimize store operations, improve shopper experiences, and create smarter, more sustainable retail environments worldwide
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The Mechanical Solution Engineer will support their retail technology deployments, with a strong focus on a Tier 1 customer and on-ground activities at customer sites. This role requires a mix of technical coordination, field work, solution support, and direct customer engagement.
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Key Responsibilities:
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1. Technical & Internal Coordination
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Work closely with engineering, product, and project teams to support delivery of our solutions.
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Coordinate with global teams to understand hardware specs, API behaviours, network requirements, and fixture standards.
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2. Custom / System Support
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Provide L1/L2 support for customers and internal teams.
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Troubleshoot issues and provide solutions on the spot where possible.
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Raise required escalations to engineering or product teams.
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3. Field Work
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Conduct store visits, on-site surveys, and fixture assessments.
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Scope fixture, fittings, and accessories required for each site.
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Support on-ground installation activities, including rails, ESLs, sensors, and network components.
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Validate placement, mounting, coverage, and hardware behaviour in-store environments.
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Diagnose installation issues and resolve them in real time.
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Engage with customer teams to gather business and technical requirements.
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Support PMs on scope and timelines (not responsible for cost or budget).
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Work with customer stakeholders to understand operational needs and pain points.
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Provide clear, structured communication throughout the deployment.
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Technical Skills:
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Working knowledge of REST APIs and integration flows.
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Ability to read and work with CSV and JSON data specifications.
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Understanding of basic networking (AP setup, SSIDs, VLANs, firewall rules, endpoint whitelisting).
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Hands-on experience supporting installations, fixture testing, and hardware validation.
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Strong troubleshooting mindset with the ability to act quickly on site.
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Additional Experience (Preferred):
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2-4 years experience in technical support, solution engineering, field engineering, or similar roles.
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Exposure to retail technology, IoT devices, ESLs, digital signage, or in-store infrastructure.
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Experience working in customer-facing technical roles with Tier 1 or enterprise customers.
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Ability to read hardware drawings, fixture layouts, and installation guides.
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Comfortable working within labs, back-of-house areas, and active retail environments.
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Solid communicator who can coordinate across multiple teams.
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Hands-on, proactive, and comfortable working onsite with customers.
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Able to translate business requirements into technical actions.
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High accountability and ownership from start to finish.
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Flexible to travel to different customer locations as required.
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Detail-oriented, especially when validating data, templates, fixtures, or installation requirements.
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We thank all applicants for their interest, however only those selected for an interview will be contacted.
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📌 Mechanical Solutions Engineer (Victoria)
🏢 The Polyglot Group
📍 Victoria