Job Description
We're the airline that dares to be different, bold, down-to‐earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.
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At Virgin Australia, we're on a mission to be Australia's most loved airline, for our people, our guests and our owners and we're looking for passionate talent to help take us even higher.
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We're vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you're excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you'll feel right at home with us.
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About Velocity
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Velocity Frequent Flyer's Financial Services portfolio is an important part of delivering value for our members and partners.
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Manager, Banking Strategy & Growth
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you'll shape the strategic direction of our Financial Services proposition, bringing together product strategy, partnerships, customer insight and commercial priorities to identify new opportunities and drive growth.
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It's a role for someone who thrives at the intersection of strategy, product and partnerships, with the opportunity to influence the future roadmap across the banking and financial services portfolio.
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What you'll do
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You'll play a key role in shaping and executing the strategic roadmap for Velocity's Financial Services portfolio, creating differentiated, member-led propositions that support long-term growth.
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Develop and execute strategic roadmaps across banking and financial services product categories.
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Identify opportunities to expand the Financial Services ecosystem through new products, partnerships, capabilities and member experiences.
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Develop strategies that strengthen Velocity-linked propositions across deposits, home lending, personal lending, business banking and broader financial services.
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Create frameworks and measures to better understand and optimise member lifetime value, supporting acquisition, engagement, cross-sell and retention.
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Own the strategic management of key banking partnerships and develop joint, multi-year partnership roadmaps.
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Create differentiated Velocity-linked value propositions that strengthen acquisition, product usage, retention and share of wallet.
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Lead commercial negotiations across points economics, funding arrangements, acquisition incentives, marketing investment, performance commitments and governance.
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Conduct market, competitor and partner analysis to identify emerging trends, proposition gaps and new growth opportunities.
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Build business cases, scenario analysis and financial modelling to assess new products, customer segments and partnership opportunities.
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Translate complex market intelligence and performance data into clear strategic recommendations for senior stakeholders.
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What you'll bring
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You'll be a commercially minded strategist who can connect customer needs, market opportunity and partner priorities to create solid propositions and sustainable growth.
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You'll bring:
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7+ years' experience across strategic transformation, product strategy, financial services innovation or a similar environment.
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Experience in product development and strategic partnership management, ideally across mortgages, deposits or consumer lending.
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Strong strategic planning and analytical capability, with experience navigating complex stakeholder environments.
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Demonstrated experience managing complex banking, financial services or loyalty partnerships, including senior stakeholder engagement, commercial negotiations and governance.
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Proven ability to develop customer-led propositions across a broad range of banking and financial services products.
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Strong commercial acumen and the ability to turn market, member and partner insights into clear growth strategies and product roadmaps.
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Excellent communication and executive presentation skills, with the ability to simplify complex issues and provide clear, evidence-based recommendations.
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Strong knowledge of the Australian banking and financial services landscape.
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A Bachelor's degree in Business, Strategy, Finance or a related discipline. Experience in loyalty program transformation, financial services innovation or strategic product development within a complex partnership ecosystem would be highly regarded.
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What you'll get from us
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We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
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Heavily discounted air travel for you and your loved ones (including $**** worth of travel credits per year)
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Flexible working arrangements (including work hours and work from home)
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Discounts on travel insurance, car hire, accommodation and experiences worldwide
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Hospitality, retail, technology, beauty services and wellness discounts
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Wellness support, including the Converge digital wellbeing platform
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A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
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Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
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Equality rules
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We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
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📌 Whole Of Bank Manager (New South Wales)
🏢 Virgin Australia
📍 New South Wales