Job Description
About us:
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Founded by Jordan Cullen in ****, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with up-to-date technology, using the best materials to create timeless pieces.
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We're committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.
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About the position:
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As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a part-time, permanent position at our beautiful showroom in the Sydney CBD working on Mondays, Thursdays, Fridays and Saturdays.
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If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we'd love to hear from you!
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Key Responsibilities include:
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Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
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Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
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Promoting Cullen Jewellery's commitment to ethical practices and community initiatives
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Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
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Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required
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What are we seeking?
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Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
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High attention to detail and commitment to providing exceptional client experiences
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Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
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Ability to work effectively as part of a team to achieve common goals;
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The right to work in Australia; and
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Capacity to work on a Monday, Thursday, Friday and Saturday roster consistently.
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What we offer:
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In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members a range of benefits including:
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A supportive and collaborative work environment;
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An Employee Assistance Program for you and a family member to utilise;
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Generous staff and family / friend discounts;
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Team events and initiatives included as part of our wellbeing program;
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Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
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The opportunity to join a growing company with a global presence - you really can take your career anywhere!
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#J-*****-Ljbffr

📌 Client Advisor (New South Wales)
🏢 Cullen Jewellery
📍 New South Wales