Job Description
Job Overview
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The Senior Manager, Site and Patient Engagement Delivery leads integrated recruitment, retention, site engagement, and partnership strategies across assigned studies and research partner relationships, ensuring patient-focused delivery, stronger site performance, effective vendor and partner oversight, and proactive support from early planning through study conduct.
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The Senior Manager, Site and Patient Engagement Delivery leads integrated recruitment, retention, site engagement, and partnership strategies across assigned studies and research partner relationships, ensuring patient-focused delivery, stronger site performance, effective vendor and partner oversight, and proactive support from early planning through study conduct.
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Summary Of Responsibilities
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Study Delivery and Recruitment Performance
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Lead project-level patient recruitment and retention initiatives for assigned clinical trials, ensuring strategies are practical, measurable, and focused on patients, parents, caregivers, and family members.
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Support and coach Project Managers and Project Leaders in the implementation of patient recruitment and retention plans, including targeted intervention when study performance requires additional support.
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Collect and evaluate study-level data to refine recruitment and retention strategies, support delivery decisions, and rework plans where project intervention is needed.
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Provide project team support to embed patient recruitment and retention principles, tools, and tactics into study delivery.
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Work with feasibility teams in early planning to inform recruitment, retention, site identification, and study placement decisions.
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Lead or support recruitment and retention strategy delivery across a group of assigned projects, ensuring consistent delivery standards and escalation of risks where appropriate.
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Site Engagement and Partnership Delivery
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Develop and manage assigned strategic research partner relationships, including research institutions, dedicated research networks, integrated health systems, and channel partners.
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Identify relevant internal stakeholders, including therapeutic area strategy and planning experts, physicians, and operational experts, and coordinate their involvement in partner and study-level activities as appropriate.
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Maintain accurate profiling of assigned partner relationships to support reliable databases, dynamic views, study placement, and partner-level insights
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Support partner operational readiness ahead of clinical trial programs, working with contracting and legal experts on CDAs, MSAs, and data licensing agreements as required.
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Work with internal stakeholders to optimize study placement and improve understanding of which partners are most relevant for each opportunity.
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Monitor partner interest and support visibility of partner selection into clinical studies, in collaboration with teams leading the global feasibility process.
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Innovation, Site And Patient Experience
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Introduce and support innovative recruitment, retention, site engagement, and patient engagement tactics at project and partner level.
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Work closely with Patient Relations and other business areas to introduce innovative tactics into research partner settings and develop strategies for partnership engagement and support.
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Proactively manage relationships with vendors, partners, investigators, and internal stakeholders to support accelerated recruitment, retention, and study delivery throughout the trial lifecycle.
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Engage with investigators during study conduct to maintain motivation, identify operational issues, and drive process improvements.
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Support collaboration across investigator, patient, operational, quality management, feasibility, and site engagement functions to identify patient and site opportunities that improve delivery and support client expectations. Vendor,
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Metrics and Performance Oversight
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Work with vendors to understand costings, service provision, operational delivery, and ongoing study progress.
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Provide input into vendor balanced scorecards used to evaluate patient recruitment strategies and retention campaigns.
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Maintain partner scorecards for assigned relationships using a common model for metrics, goals, and budget forecasts.
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Track recruitment, retention, partner readiness, site engagement, and study performance indicators to support proactive issue resolution and delivery oversight. This is a suggested combined responsibility based on the scorecard, metrics, study progress, and delivery accountabilities described across both source roles.
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Client and Internal Stakeholder Support
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Support client-facing discussions related to patient recruitment, retention, site engagement, partnership capabilities, delivery strategies, site performance, and relevant budgetary elements.
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Demonstrate ownership and accountability in support of clients through effective study-level problem solving and proactive delivery support.
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Support Business Development, Project Leaders,



and operational teams by contributing recruitment, retention, site engagement, and partnership insights for proposals, bid defence, planning, and delivery discussions.
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Partner with key areas of the business to strengthen engagement strategies, improve study placement, and support consistent delivery across assigned studies and partner relationships.
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Compliance and Quality
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Work with Quality Assurance and relevant operational teams to support inspection readiness, regulatory compliance, and adherence to ICH-GCP at assigned partner locations.
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Apply a thorough working knowledge of ICH-GCP guidelines and relevant international requirements for global clinical development programs.
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Ensure recruitment, retention, site engagement, and partnership delivery activities are conducted in line with Fortrea procedures, applicable standards, and assigned study requirements. This is a suggested combined responsibility based on the original qualification requirements and preferred knowledge of Fortrea procedures.
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Qualifications (Minimum Required)
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Bachelor's degree required, preferably in life sciences, healthcare, or a related discipline.
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Advanced degree preferred.
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Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
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Certification in a related allied health profession, such as nursing, medical, or laboratory technology, may be considered relevant where applicable.
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Professional designations, certifications, or licenses may be required or preferred depending on country, role scope, or assignment requirements.
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Training model certifications preferred.
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Experience (Minimum Required)
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Minimum of 6 years of clinical trial-related experience, preferably within an investigational site, research institution, pharmaceutical company, biotechnology company, contract research organization, or healthcare-related setting.
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Minimum of 8 years of professional experience preferred for roles with broader partnership delivery, stakeholder management, or regional responsibility.
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Clinical research experience should include project management exposure, with experience supporting study planning, delivery, recruitment, retention, feasibility, site engagement, or partnership delivery.
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Physical Demands/Work Environment
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Standard Office Environment or remote based work required.
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Ability to work with staff in different time zones.
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Travel is primarily to planned or active research partners throughout the assigned region, up to *****% of the time, with an overnight stay required for up to 90% of that time.
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📌 Sr Manager, Site And Patient Engagement Delivery - Apac (Victoria)
🏢 Fortrea
📍 Victoria