Job Description
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Lead, coach and develop a team of Case Managers
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Oversee team portfolios, workflow and resources through to claims resolution
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Monitor service standards and KPI performance
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Provide coaching and feedback to support individual and team success
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Provide technical guidance on complex claims and customer matters
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Identify trends, risks and improvement opportunities and implement strategies
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Coordinate quality assurance activities
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Contribute to continuous improvement initiatives
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Foster a positive, engaged and high-performing team culture
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Partner with senior leaders to achieve operational objectives and support business performance
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Requirements
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Demonstrated experience leading a claims team within the superannuation, life insurance or personal injury industry
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Strong technical knowledge of superannuation and/or life insurance claims
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Knowledge of relevant legislation and industry best practice
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Proven ability to coach, develop and motivate high-performing teams in a fast-paced environment
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Excellent stakeholder management, communication and problem-solving skills
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Intermediate proficiency in the Microsoft Office suite
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Ability to satisfy a National Police Check
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Core Competencies
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Demonstrates robust leadership in managing and developing high-performing claims teams within the superannuation and life insurance sectors, while ensuring compliance with relevant legislation and industry best practices. Excels in stakeholder management, communication, and problem-solving to drive operational success and continuous improvement.
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Highest-signal resume keywords
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Claims Team Leadership
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Superannuation Claims Knowledge
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Life Insurance Claims Expertise
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Stakeholder Management
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Coaching and Development
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ATS Optimization Keywords
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Hard Skills
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Claims Resolution
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KPI Monitoring
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Quality Assurance Coordination
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Trend Analysis
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Technical Guidance
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Soft Skills
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Coaching
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Feedback Provision
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Team Culture Development
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Problem-Solving
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Communication
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Certifications & Qualifications
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National Police Check
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Industry Keywords
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Superannuation
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Life Insurance
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Personal Injury
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Legislation Compliance
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Industry Best Practices
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Tools & Technologies
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Microsoft Office Suite
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📌 Super & Life Team Leader (Queensland)
🏢 Jobtailor
📍 Queensland