Job Description
Medical Receptionist / Patient Services Coordinator
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The Eye and Laser Centre Gold Coast is a modern, well established ophthalmology practice in the heart of Southport. We are a multidisciplinary specialist Ophthalmic practice, with a team of Ophthalmologists delivering expert service and care. We're known for being a genuinely collaborative team with a caring culture, clear leadership and solid processes and systems.
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Come join our wonderful team!
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About us
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The Eye and Laser Centre Gold Coast is a modern, well established ophthalmology practice in the heart of Southport. We are a multidisciplinary specialist Ophthalmic practice, with a team of Ophthalmologists delivering expert service and care. We're known for being a genuinely collaborative team with a caring culture, clear leadership and strong processes and systems.
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About the role
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As a Patient Services Coordinator, you will be the first point of contact for patients in a high quality specialist setting - not a GP or retail environment. Working with a close knit administration team, you will collaborate daily with ophthalmologists and clinical staff to care for patients and keep the clinic running smoothly.
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This is not a retail‐style reception role—attention to detail, calm communication, and a high level of professionalism are essential.
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This role is rostered from Monday to Thursday, ***** hours per week.
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Duties
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Greet patients and manage check ins, appointments, invoicing and payments
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Respond to phone and in-person enquiries with professionalism and empathy
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Maintain accurate patient records in Genie, the patient management system
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Coordinate clinic flow and support doctors and clinical staff
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Liaise with optometrists and external healthcare providers
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Assisting with general administrative tasks as directed by the Clinic Director
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Skills and Experience
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Experience in medical practice/similar administration role preferred, however not essential
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Strong interpersonal skills and a calm, organised approach under pressure
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High attention to detail and accuracy with patient administration
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Proficiency with Microsoft Office
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Experience with Genie/Xestro/Medicare/DVA/Health Insurance preferred
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A current (or willing to obtain) National Police Check
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Culture
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People enjoy working here because the team is genuinely supportive and leadership is visible and accessible, providing daily guidance, and the clinic is well organised with clear systems - so you can focus on delivering a great patient experience. We welcome candidates from all backgrounds who share our commitment to patient centred care.
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Benefits
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Competitive hourly rate + super (commensurate with experience)
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Birthday leave, company paid parental leave
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Structured onboarding and full training from day one
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A supportive and collaborative admin and clinical team
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Clear leadership and day-to-day support from the Clinic Director
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Convenient and accessible location
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