Job Description
Are you a customer service professional who thrives on helping people and solving problems? If you bring high energy, great communication skills and a genuine passion for delivering an outstanding customer experience, we'd love to connect!
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We're looking for a driven Sales Advisor or Customer Service Representative to join us at our Wetherill Park branch. You'll be a key point of contact for our customers - delivering exceptional service and expert assistance over the counter, on the phone, via email and via our e-shop.
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Responsibilities include:
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Deliver top-tier service by answering enquiries via phone, email and counter sales.
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Work closely with our technical department and use internal interpreting tools to deliver fast, accurate solutions.
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Attend to customer sales follow-ups and build strong customer relationships.
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Process sales orders efficiently through our internal systems.
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Efficiently process customer returns, credit requests and perform general administrative duties as needed.
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About you – Skills, experience and qualifications:
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Previous retail or customer-facing experience with excellent written and verbal communication skills.
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Previous mechanical or industrial experience is advantageous, though not mandatory.
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Solid computer skills and the confidence to learn our in-house ERP system.
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High attention to detail, a proactive 'can do' approach, and a passion for problem-solving.
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What's in it for you
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We put our people first. When you join TVH, you get the stability of a global leader combined with a down-to-earth, family atmosphere.
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Performance-based incentives and recognition programs.
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Unlimited access to LinkedIn Learning plus structured in-house and external training courses.
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Dedicated Health & Wellness programs and a company committed to sustainable growth.
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Be part of an innovative international market leader in a collaborative, inclusive workplace.
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About TVH
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TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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📌 Sales Advisor / Customer Service (New South Wales)
🏢 TVH Parts Holding
📍 New South Wales