Job Description
Here are some of the EXCITING things you will get to do:
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End User Support:
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Provide timely support across hardware, software, and network issues
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Manage and prioritise tickets with clear communication
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Troubleshoot issues and identify root causes; implement fixes
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Digital Infrastructure Management:
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Support and maintain systems (devices, servers, network, cloud)
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Monitor performance; apply upgrades, patches, and fixes
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Maintain system documentation
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Software and Application Support:
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Install and support business applications
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Manage updates and software licensing
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IT Procurement and Asset Management:
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Procure IT equipment and manage vendors
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Maintain asset register (hardware, licenses, warranties)
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Ensure compliance with asset processes and audits
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Security and Compliance:
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Apply security controls and best practices
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Monitor risks and recommend improvements
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User Training and Education:
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Deliver training on systems and cybersecurity
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Promote effective use of tools across the business
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Required Skills and Qualifications and required experience:
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5+ years IT support / engineer experience
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Degree in IT or related field
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Robust Windows/Mac + networking knowledge
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Experience troubleshooting across systems and networks
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ITIL knowledge (incident/change/problem management)
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Strong communication and stakeholder management
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Relevant certifications (A+, MCP, CCNA) beneficial
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Lead us to be "RARELY SATISFIED"
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Make things better each day; "PROGRESS OVER PERFECTION"
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Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE,"
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Deliver something great; "WINNING IS A TEAM SPORT"
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Be clear and honest, "COMMUNICATING FOR IMPACT."
#J-*****-Ljbffr

📌 It Engineer (New South Wales)
🏢 Shark Ninja
📍 New South Wales