Job Description
Personal Trainer/Membership Consultant - Guaranteed Hours
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Fernwood Fitness Robina is looking for a motivated and energetic Trainer & Customer Service Team Member to join our team.
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This is a varied role combining fitness coaching and customer service, giving you the opportunity to work with women across all stages of their health and fitness journey.
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You'll spend part of your week coaching and supporting members on the gym floor and through FIIT30 small group training, while also being an important part of our front-of-house team, providing exceptional customer service and helping create the welcoming and supportive experience our members know Fernwood for.
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We would particularly love to hear from trainers who also hold a Reformer Pilates Instructor qualification, with opportunities to provide class cover and potentially take on regular Reformer classes as our timetable continues to grow.
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We're looking for someone who loves variety, genuinely enjoys working with people and wants to become an integral part of our club community.
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What's in it for you?
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A varied role combining fitness coaching and customer service.
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Existing client base plus opportunities to grow your PT profile and member connections within the club.
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Opportunity to lead FiiT30 small group training sessions in addition to Personal Training.
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Be part of our front-of-house team as a Customer Service consultant, guiding women into the Fernwood community.
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For Reformer-qualified applicants, opportunities for class cover and future regular Reformer classes.
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Build strong relationships and connections with our members.
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Guaranteed paid customer service hours alongside your coaching hours.
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Ongoing training and professional development.
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A passionate, fun, and driven team that values your skills, supports your growth, and celebrates your success.
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The opportunity to make a genuine impact on women's health,



fitness and confidence.
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Complimentary access to our club facilities.
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What we're looking for
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A woman who is:
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A positive, hands-on motivator with a can-do attitude.
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Confident with exceptional people skills and the ability to build strong relationships.
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Able to build genuine relationships with members of all ages and fitness levels.
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Experienced: at least 1–2 years in Personal Training or coaching roles.
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Ideally a qualified Reformer Pilates Instructor - highly regarded but not essential.
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Driven to achieve results for members, the team, and herself.
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A natural motivator who loves helping women achieve their goals.
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Comfortable working both on the gym floor and as part of our front-of-house team.
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Reliable, organised and comfortable working in a busy club setting.
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Available to work a combination of early mornings, evenings and Saturday mornings.
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Qualified with Certificate III & IV in Fitness, current First Aid & CPR.
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Holds current public liability and professional indemnity insurance.
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What we offer
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At Fernwood Women's Health Clubs, we're dedicated to creating a workplace where our team feels supported, valued, and inspired. You'll enjoy:
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Competitive pay and incentives.
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Guaranteed weekly customer service hours alongside training and coaching opportunities.
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Opportunities to work across FIIT30, fitness coaching, customer service and potentially Reformer Pilates.
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Access to our state-of-the-art club facilities.
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Opportunities to grow your hours and responsibilities within the club.
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Complimentary Fernwood club membership and access to our facilities.
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A supportive, collaborative team environment focused on empowering women.
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If you're looking for a role with variety and love the idea of combining fitness, coaching and customer service - with the opportunity to also teach Reformer Pilates if qualified - we'd love to hear from you.
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📌 Personal Trainer/Membership Consultant - Guaranteed Hours (Gold Coast)
🏢 Fernwood Fitness
📍 Gold Coast