Job Description
Salesforce Training and Adoption Specialist
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0.6FTE, continuing opportunity located at the University of Sydney
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Utilise your expertise in training, stakeholder engagement and CRM adoption
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Base salary + 17% superannuation
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About the opportunity
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The University of Sydney's Advancement Portfolio (TAP) is seeking a Salesforce Training and Adoption Specialist to help build capability and drive effective use of our bespoke Salesforce CRM platform, Jarvis . This is a highly cooperative role that combines stakeholder engagement, Salesforce expertise, learning design and user adoption.
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Working closely with a diverse range of stakeholders, you will design and deliver engaging training programs, develop digital and on-demand learning resources, and provide ongoing support to help users maximise the value of the CRM platform.
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Key responsibilities include:
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Designing, developing and maintaining Salesforce training materials and resources
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Delivering CRM training, onboarding and role-based learning activities that build user capability and confidence
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Building strong stakeholder relationships to understand capability needs and support the adoption of system and process changes
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Providing ongoing CRM support, troubleshooting and user guidance
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Using data, feedback and performance metrics to evaluate effectiveness and drive continuous improvement in training, support and adoption outcomes
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Identifying opportunities to leverage AI-enabled tools and collaborate with business champions and subject matter experts to enhance learning, knowledge sharing and user engagement.
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As a 0.6 FTE continuing role, this position offers flexibility and would suit an experienced professional seeking a meaningful part-time opportunity where they can combine relationship management, learning and development,



and CRM expertise to make a portfolio-wide impact.
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About you
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You are a relationship-focused professional who enjoys helping people build confidence and capability through effective use of systems and technology. You combine strong stakeholder engagement skills with experience in Salesforce or a similar CRM platform and can translate complex concepts into practical, user-friendly solutions.
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You are equally comfortable facilitating training, developing learning resources, analysing user needs and partnering with stakeholders to improve adoption outcomes. You bring a collaborative and continuous improvement mindset and enjoy working across teams to deliver practical outcomes that support business success.
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To be successful, you will bring:
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Working knowledge of Salesforce or a comparable CRM platform
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Experience delivering training, coaching, mentoring or facilitating learning programs
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Experience creating and implementing training materials and support resources
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Strong stakeholder engagement and relationship management skills, with the ability to build credibility and influence across diverse groups
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The ability to translate technical concepts into practical, engaging and user-friendly solutions
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Robust communication, analytical and problem-solving skills, including the ability to use data and feedback to drive continuous improvement
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About us
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The University of Sydney Advancement team is one of the most successful fundraising operations in Australian higher education.
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Working within Advancement, you'll contribute to initiatives that support scholarships, groundbreaking research and projects that make a meaningful impact across the University and broader community. You'll join a collaborative, high-performing team that combines creativity with evidence-based decision making to drive success.
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As Australia's first university, the University of Sydney has a long-standing reputation for excellence in education and research, underpinned by values of leadership, access to education and creating positive change in society.
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Why join us?
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When you join the University of Sydney, you'll be part of a supportive community committed to helping you achieve your professional goals. Benefits include:
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21-hour work week
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Flexible working arrangements
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Up to 36 weeks paid parental leave
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Access to health and wellbeing services
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Salary packaging opportunities
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Ongoing learning and professional development.
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Sponsorship / work rights for Australia
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You must have unrestricted work rights in Australia for the duration of this appointment. Visa sponsorship is not available for this role.
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Pre-employment checks
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Your employment is conditional upon the completion and ongoing maintenance of all required background checks and clearances relevant to the role.
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Diversity and inclusion
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The University of Sydney is committed to creating a community where everyone can thrive.
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We welcome applications from candidates of all backgrounds and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, women and LGBTQIA+ individuals.
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📌 Salesforce Training And Adoption Specialist (New South Wales)
🏢 usyd
📍 New South Wales