Job Description
MAYDAY Recruitment Group – Eight Mile Plains QLD
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We're partnering with a leading national retailer to recruit a People Advisor to join their Shared Services team on a 6-month fixed-term contract during a busy peak period.
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This is a fantastic opportunity for someone looking to break into HR and gain valuable experience within a large, high-volume People & Culture environment. You don't need previous HR experience for this role — we're particularly interested in candidates from customer service, call centre, administration or contact centre backgrounds who are confident communicating with people, solving problems and are keen to build a career in HR.
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About the Role
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You'll join a specialist Shared Services team, providing support to team members across a range of HR-related enquiries. You'll be the first point of contact for employees, helping resolve queries relating to pay, systems, benefits, recruitment and general employee administration.
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This is a highly customer-focused role where your ability to listen, communicate clearly, problem-solve and provide a positive employee experience will be key.
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Key Responsibilities
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Respond to team member enquiries via web-based channels
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Assist with pay-impacting issues and employee administration queries
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Support team members with system navigation and troubleshooting
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Provide information relating to employee benefits and recruitment processes
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Make outbound calls when required to investigate or resolve enquiries
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Maintain accurate records and update internal systems
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Provide a professional and positive experience to every team member
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Work collaboratively within a high-volume shared services environment
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About You
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We're open to candidates from a range of backgrounds. Previous HR experience is not essential.
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You could be a great fit if you have experience in:
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Customer service or call centre environments
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Contact centre or customer support roles
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Administration or shared services
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Retail or high-volume customer-facing environments
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Entry-level HR or People & Culture roles
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Most importantly, you'll have:
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Strong communication skills and a genuine customer-first approach
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Confidence speaking with people and handling a range of enquiries
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Strong computer literacy and the ability to learn new systems quickly
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A positive, proactive and solutions-focused approach
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Strong organisational skills and attention to detail
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The ability to remain calm and professional in a fast-paced environment
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A genuine interest in developing your career and gaining exposure to HR
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Role Details
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6-month fixed-term contract
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Location: Eight Mile Plains
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Training: 4-week full-time onboarding, in office
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Hybrid working: Minimum 2 days per week in office once training is completed
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Roster: Monday-Friday, between 6:30am-5:30pm
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Immediate start
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Why Apply?
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Great entry point into HR with no previous HR experience required
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Join a leading national brand and gain exposure to a large People & Culture function
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Transfer your existing customer service or call centre skills into HR
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Comprehensive 4-week training and onboarding provided
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Hybrid working flexibility after training
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Potential for contract extension depending on business needs
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Prospect to build valuable HR and employee services experience within a large organisation
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📌 People Advisor - 6 Month Ftc (Queensland)
🏢 Mayday Recruitment Group
📍 Queensland