Job Description
1d ago , from Superior People Recruitment Specialists
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We are looking for a motivated Sales & Customer Experience Coordinatorto take ownership of the customer journey—from the first conversation through to consultation, follow-up and ongoing support.
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This is more than a traditional appointment-setting or customer service role. As sales and customer service functions evolve, you will become a key point of contact for customers, helping them navigate their experience and coordinating with the appropriate internal teams when required.
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What you will be doing
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You will manage a combination of inbound sales, appointment coordination, customer follow-up and ongoing communication.
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Your responsibilities will include:
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Responding promptly to new enquiries by phone, SMS and email.
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Speaking with potential customers to understand their needs, answer initial questions and determine the most appropriate next step.
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Qualifying and booking appointments to give consultants the best opportunity for success.
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Gathering relevant information, photographs or measurements before consultations where required.
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Managing consultants' calendars and maintaining full, efficient appointment schedules.
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Confirming appointments, managing changes and rescheduling customers when necessary.
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Following up enquiries, previous leads and customers who are not yet ready to proceed.
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Identifying opportunities to improve the customer experience, increase appointment attendance and strengthen sales results.
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What we are looking for
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You may be a great fit for this role if you have:
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At least one to two years' experience in phone-based sales, customer service, appointment setting or account coordination.
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A confident, friendly and professional telephone manner.
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The ability to adapt your communication style to different customers and situations.
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A strong customer service mindset combined with the confidence to ask for the appointment or next step.
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Excellent organisation and the ability to manage multiple customers, appointments and priorities.
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A proactive approach—you follow matters through rather than waiting to be reminded.
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Confidence handling customer concerns calmly and working towards a practical solution.
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Experience using a CRM system.
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Accurate data-entry skills and strong attention to detail.
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A positive, resilient attitude and the ability to remain composed in a quick-paced environment.
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Availability to participate in a rotating Saturday roster.
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A negotiable salary with uncapped commission.
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The opportunity to help shape a new, more connected sales and customer experience model.
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A varied role where you can build relationships rather than simply process calls.
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A close-knit and energetic team that supports and celebrates success.
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Genuine opportunities for career progression as the company expands.
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Comprehensive training across our products, systems and customer journey.
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The opportunity to join a growing Australian-owned business during an important stage of its development.
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📌 Sales And Customer Service Coordinator (Victoria)
🏢 Superior People Recruitment
📍 Victoria