Job Description
Certified Maintenance Pty Ltd – Caroline Springs VIC
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CERTIFIED Property Services delivers maintenance and project works across Melbourne for real estate agencies, owners corporations, commercial clients, and residential customers.
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We're a growing business built on communication, reliability, and getting things done properly. Our clients trust us because we respond quickly, solve problems, and keep them informed throughout the process.
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We're looking for someone who shares that mindset and wants to be part of a team that genuinely cares about service.
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About The Role
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This isn't a purely administrative role.
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We're looking for someone who enjoys building relationships, solving problems, and taking ownership of outcomes.
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You'll be managing jobs, coordinating trades, communicating with clients, following up quotes and approvals, and helping keep work moving from start to finish.
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Some days will be straightforward. Others will involve juggling multiple priorities, resolving issues, and finding solutions when things don't go to plan.
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The right person won't wait to be told what needs doing. They'll be proactive, comfortable picking up the phone, and focused on finding the best outcome for the client.
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Key Responsibilities
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Manage incoming job requests, quotes, and client enquiries
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Coordinate trades and suppliers to ensure works are completed efficiently
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Build and maintain strong relationships with clients
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Follow up quotes, approvals, variations, and outstanding works
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Keep jobs progressing through regular communication with clients and trades
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Resolve client concerns and warranty enquiries professionally
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Maintain accurate job records and updates throughout the process
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Work closely with internal team members to support service delivery
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Identify opportunities to strengthen existing client relationships
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About You
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Communicate confidently and build rapport easily
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Enjoy talking to people and are comfortable on the phone
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Take initiative and don't need constant direction
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Like solving problems and finding practical solutions
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Stay organised when managing multiple tasks at once
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Work well in a fast-paced environment
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Take ownership and follow things through
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Have a genuine focus on customer service
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Understand that keeping people informed is just as significant as completing the work
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Are willing to roll your sleeves up and help wherever needed
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Experience in property, maintenance, trades, real estate, service coordination, account management, customer service, or business development would be highly regarded.
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That said, attitude, work ethic, and the ability to build relationships are more important to us than a specific background.
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What We Offer
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Competitive base salary + OTE
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Career growth opportunities within a growing business
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Supportive and experienced team environment
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A role where your contribution genuinely makes a difference
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Who This Role Suits
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This role suits someone who enjoys being busy, likes dealing with people, and gets satisfaction from solving problems and getting results.
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It won't suit someone looking for a quiet admin position where they simply process emails all day.
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If you're someone who takes ownership, communicates well, follows things through, and wants to be part of a team with similar values, we'd like to hear from you.
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📌 Service Coordinator (Tasmania)
🏢 Certified Maintenance
📍 Tasmania