Job Description
Head of Operations - Professional Services
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The Company Our client is a growing, privately owned, accounting firm with a team of 50+, based in Sydney CBD. Known for their forward-thinking approach, bringing together the traditional values, sound advice and trusted relationships of an established practice but with a contemporary progressive approach. They are ahead of the game with technology and pride themselves on the long-lasting, genuine partnerships they have fostered with their clients. As well as offering a work culture driven by collaboration, innovation, accountability and excellence, where 'working-smarter' became engrained in the firms' culture.
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The Role
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As the business continues to grow, they are now looking for an experienced operations and delivery leader to bring greater visibility, consistency and accountability to firm-wide delivery.
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Reporting directly to the CEO, you will take ownership of the systems, workflow and performance rhythm that enables teams to deliver work efficiently, consistently and profitably.
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This is not a technical accounting or tax role. It is a senior operations, project management and performance leadership position suited to someone who enjoys building better ways of working and getting the best out of people and systems.
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Responsibilities
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Owning firm-wide workflow and maintaining visibility of work across multiple teams
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Monitoring delivery performance, capacity and productivity and identifying bottlenecks before they become issues
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Owning KPI dashboards and providing meaningful performance reporting to the CEO and leadership team
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Driving consistency in processes, workflows and ways of working across the firm
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Leading continuous improvement initiatives to improve efficiency, turnaround times and profitability
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Ensuring appropriate discipline around pricing, scoping and engagement of work
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Running regular production and KPI meetings




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Coordinating training and ensuring teams understand and consistently follow agreed processes
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Managing and supporting an offshore delivery team
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Driving effective utilisation of workflow and compliance software
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Working with technology leadership to identify opportunities for automation and process improvement
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Coaching and influencing senior stakeholders to improve delivery performance and accountability
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About You
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You will be an experienced operations, service delivery, project or business improvement leader who knows how to create structure and accountability across a busy, multi-team setting.
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You will ideally bring
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Experience leading operations, service delivery or project management within professional services or another complex service-based organisation
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A strong track record of improving workflow, throughput, productivity and consistency
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Experience developing and managing KPIs, dashboards and executive-level reporting
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Strong project management and process improvement capability
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An analytical and data-driven approach to decision making
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The confidence to influence and hold senior stakeholders accountable without necessarily having direct authority over their teams
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Strong coaching and communication skills
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A practical, hands-on leadership style
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An interest in technology, automation and finding smarter ways to work
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Benefits
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This newly created leadership position with genuine scope to influence how an established and growing professional services firm operates.
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Flexible working arrangements
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Modern and central CBD office
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Above market remuneration + annual bonus
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Additional information
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Newly created senior leadership role reporting directly to the CEO
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Own operations, workflow, performance & continuous improvement
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Shape the systems and delivery model of a progressive, growing firm
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📌 Head Of Operations - Professional Services (New South Wales)
🏢 Calidus Group
📍 New South Wales