Job Description
Service Sales Business Development Manager
n
Vertiv is seeking to add a Services Business Development Manager to our high performing APAC team!
n
The Business Development Manager is responsible for strengthening customer relationships and driving service related growth across Vertiv's Enterprise accounts. This role focuses on building a strong pipeline of new service opportunities and securing new service sales.
n
We are seeking an experienced sales professional who excels at developing strong customer partnerships, is motivated by achieving strong sales outcomes, and thrives in a fast-paced business environment.
n
Reporting to the Associate Director of Service Sales, this position plays a key role in the continued growth and success of Vertiv's Service Sales business within the Enterprise Accounts portfolio.
n
Who we are:
n
Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress.
n
Vertiv believes there's a better way to meet this accelerating demand for data — one driven by passion & innovation.
n
As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future‐ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers' vital applications run continuously, perform optimally & scale with business needs.
n
Why Join Vertiv?
n
n
Meaningful & Fulfilling Work
n
Inspiring & Caring Leaders in the industry
n
Recharge Your Potential
n
n




Salary & Perks:
n
n
Base + Super + Bonus + Car Allowance
n
Be part of a top‐tier team in a world‐class company
n
Brand new Office based in Bella Vista
n
Novated Lease
n
n
Key responsibilities:
n
n
Own and Execute Service Sales Strategy: Lead and deliver Vertiv's Service Sales strategy for NSW Enterprise Accounts, achieving defined growth targets and maximising long‐term account value.
n
Sales Funnel Management & Forecasting: Build and manage a healthy, high-quality sales pipeline. Maintain accurate forecasting and reporting to ensure visibility of progress toward sales goals. Consistent update of pipeline in CRM.
n
Sales Achievement: Build and maintain a robust sales pipeline focused on maintenance contract renewals, warranty‐to‐service contract conversions, and upsell opportunities within the account portfolio.
n
Executive Stakeholder Engagement: Drive engagement at the C‐suite and senior leadership levels, effectively positioning Vertiv's service value proposition and strengthening strategic customer relationships.
n
Enterprise Account Partnership: Collaborate closely with Enterprise Account Manager in building and executing service growth plans that maximise long‐term revenue,



customer retention, and account penetration.
n
Opportunity Development: Identify, qualify, and secure new Service Sales and Service Contracts opportunities across the portfolio.
n
Customer Relationship Management: Build strong customer relationships through proactive communication, onsite engagement, and insight led conversations.
n
Service Coverage Expansion: Expand service coverage on install base not under maintenance and drive upsell/cross sell opportunities.
n
Proposal & Commercial Delivery: Prepare and deliver proposals, quotations, and commercial recommendations to customers.
n
Cross‐Functional Collaboration: Collaborate with Account Management, Service Delivery and other internal teams to improve customer satisfaction and create a seamless and consistent customer experience
n
One Vertiv: Collaborate closely with field Customer Engineers and Service Supervisors, to uncover service opportunities, align on customer priorities, and support and deliver on our retention strategies.
n
Process Improvement & Customer Experience: Proactive use of Vertiv Operating System to enhance continuous improvement efforts. Continuously seek ways to enhance sales processes, engagement approaches, and customer interactions to maximize satisfaction and conversion rates.
n
n
Requirements:
n
n
5+ years experience in service sales consistently meeting or exceeding targets
n
Business development experiencewithin an aligned Critical Infrastructure industry
n
Robust presentation and communication skills
n
#J-*****-Ljbffr

📌 Service Sales Business Development Manager (New South Wales)
🏢 Vertiv
📍 New South Wales