Job Description
Why Join Fina Australia?
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Annual salary plus salary packaging(more money in your pocket!)
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Working with a highly competentSafeguards and Reporting Team
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Working closely with theFina Management Team
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Ongoing training & career opportunity– Build your skills in a supportive, inclusive workplace
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Work within aninnovative organisationresponding to ever changing environments
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About the Role
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We support clients withcomplex health conditions,intellectual disabilities, autism, schizophrenia, bipolar disorderand clients withsignificant behaviours of concernin astructured, contained environment.
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You will workcollaboratively with a skilled teamto deliver current, complete, correct and compliant internal and external reporting, data analysis and recommendations to ensure legislative compliance and the highest standard of care for our clients
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This is arewarding rolefor an experienced safeguards and reporting skilled who is empathetic, resilient, and calm under pressure.
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About you:
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Proven experience in conducting impartial investigations
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Ability to compile and interpret information to deliver accurate, complex responses
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Proficient in delivering information with clarity and professionalism
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Exceptional attention to detail and strong written and verbal communication skills.
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Delivery of objective analysis of complex issues to support informed decision-making.
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The ability to manage competing work priorities to meet strict deadlines, in a fast-paced environment.
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Proven ability to work collaboratively with diverse teams
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Proven ability to operate effectively with minimal supervision
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Healthcare/Disability Services and not for profit organisation experience
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Strong analytical skills, with the ability to identify trends, risks, and improvement opportunities from safeguards data
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A continuous improvement mindset, with a focus on accountability, documentation quality,



and audit readiness
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Confidence working collaboratively with operational, clinical, and leadership stakeholders in high‐risk or time‐critical situations
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You will have a working knowledge of the application of Federal and State Disability and Human Rights legislation and associated compliance reporting including:
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Disability Services Act **** (Qld and Victoria)
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National Disability Insurance Scheme Act **** and Amendments
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National Disability Insurance Scheme Rules and Regulations
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NDIS Practice Standards and Quality Indicators
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Key Responsibilities:
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Complete all internal and external reporting that meets compliance requirements, is accurate and in a timely manner.
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Complete restrictive practice reporting to the NDIS commission's database accurately and completely within the predetermined timeframes.
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Follow and prepare draft NDIS reportable documentation for approval by the Manager, Safeguards and Reporting
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Process incident and complaint (CWF and CCWF) reports as they are received.
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Draft corresponding risk assessments as required
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Communicate with Operations and Subject Matter Experts' regarding investigation and close off.
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Communicate with staff for further information required for CWF investigations.
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Complete fortnightly and quarterly CWF history summaries, for Operations fortnightly and seasonal stakeholder reports.
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Identify and analyse trends in reporting data.
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Contribute positively to the Safeguards and Reporting Process Development
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Participate where required in the drafting of State compliant restrictive practices application documentation, and the corresponding supporting documentation
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Triage, coordinate, and support internal quality audits, including allocation, tracking, follow‐up, and closure of audit actions.
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Conduct quality assurance reviews of incident,complaint, restrictive practice, and departmental documentation prior to submission or approval.
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Review departmental documentation to ensure consistency, accuracy, and alignment with compliance, safeguards, and quality requirements.
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Monitor corrective actions and ensure completed tasks are formally closed withappropriate evidenceretained.
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Hours of Work
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Hours are flexible depending on organisational requirements but are generally between the hours of 8am and 5pm.
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NOTE: There will be times when the required work falls outside of these hours.
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What You'll Need:
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Experience in Healthcare/Disability Services and not for profit organisations
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Highly skilled in Microsoft Office Suite (Forms, Excel, Word, Outlook etc.)
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Understanding of the principles of conducting impartial investigations
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Working knowledge level understanding of NDIS compliance requirements
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Experience using incident management systems, reporting tools, and document control platforms is highly desirable.
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Experience coordinating internal audits, maintaining action registers, and tracking corrective actions to completion with evidence
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Practical experience reviewing or supporting restrictive practice reporting, ensuring accuracy, completeness, and required timeframes are met
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NDIS Worker Screening Clearance (or willing to obtain)
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Working with Children Check Clearance (or willing to obtain)
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Interviews will take place at Fina Australia Head Office – ***** Aquatic Centre Drive, Burpengary
#J-*****-Ljbffr

📌 Quality & Safegaurd Officer (Queensland)
🏢 Fina Australia
📍 Queensland