Job Description
Join one of Australia's leading Conveyancing firms!
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We're looking for an energetic and confident Client Services Officer to join our growing national team at Dott & Crossitt. If you're passionate about delivering exceptional client experiences and thrive in a fast-paced, people-focused environment, this could be the role for you.
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At Dott & Crossitt, we're redefining what outstanding service looks like in the legal industry. We pride ourselves on professionalism, precision and a personable approach that sets us apart. This is your opportunity to play a key role in supporting our team as we continue to grow.
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About the Role
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Reporting to the Business Development Manager, you'll be the first point of contact for new and existing clients ensuring their experience with Dott & Crossitt is seamless from the very first interaction.
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Your role will involve:
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Managing inbound calls and emails from clients and referral partners
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Responding promptly to website enquiries
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Preparing and sending quotes for new matters
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Clearly explaining the conveyancing process to potential clients
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Liaising with lawyers, conveyancers and other internal teams
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Building relationships and nurturing leads through timely follow-ups
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Maintaining accurate and detailed client records
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Providing high-quality administrative support
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About You
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We're looking for someone who brings warmth, initiative and professionalism to every interaction. You'll also have:
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Minimum 2 years' experience in client services or administrative support
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Experience in the real estate or legal industry (highly regarded)
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Excellent written and verbal communication skills
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A strong customer-first mindset with the ability to build rapport easily
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Solid organisational skills and attention to detail
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The ability to prioritise, multitask and work collaboratively within a team
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Why Join Us?
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Be part of a respected national law firm with a strong industry reputation
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Comprehensive training and onboarding program provided
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Full-time in-office, Monday to Friday (9am–5pm)
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Enjoy a vibrant, supportive and social team culture – we work hard and value each other.
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Opportunities for career development and progression – we love to promote from within
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Regular social events and a range of employee benefits
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Immediate start available for the right candidate
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If you're ready to bring your enthusiasm, professionalism, and client-focused energy to a firm that values growth and collaboration, we'd love to hear from you.
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