Job Description
Australian Concert & Entertainment Security – Sydney NSW
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As a Event Control Room Operator in a dynamic, event-based environment, you'll be at the heart of safety and coordination across some of Sydney's largest and most high -profile venues. Every decision you make will help protect people, secure assets, and keep operations running smoothly.
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Responsibilities and Duties
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Monitor live operations via CCTV and integrated security systems, ensuring strict compliance with SOPs
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Respond quickly and calmly to alarms, incidents, and emergencies, escalating as required
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Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders
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Manage access control to restricted areas, ensuring only authorised personnel are admitted
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Produce accurate reports and incident logs that capture essential details and support accountability
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Maintain operational readiness by checking and managing critical equipment and systems.
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This is a high-responsibility role for someone who can juggle multiple priorities, thrives under pressure, and takes pride in following process with precision.
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Essential Criteria
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Holds a current NSW 1A Security Licence (minimum 12 months)
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Has proven Event Control Room Operator experience (essential)
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Excels at report writing, record-keeping, and detail accuracy
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Communicates clearly and remains composed in fast-moving or emergency situations
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Can work confidently with established procedures and adapt to real-time updates
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Is versatile and committed to a 24/7 rotating roster, including nights, weekends, and public holidays
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Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test.
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A current First Aid and CPR certificate
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A valid Full NSW Driver's Licence
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A Current NSW RSA Card
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Additional certifications (or willingness to obtain): Traffic Control, White Card, Fire Warden and Chief Warden.
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Not fully qualified yet? We will support your development. Our internal RTO offers pathways to help you gain the skills and qualifications you need.
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About Us
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ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years' experience partnering to provide security services to a diverse range of industries and facilities.
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Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.
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At ACESGroup, we aim to be the industry leader where we don't just offer jobs, we offer long term careers.
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ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
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ACESGroup do not accept referrals from recruitment agencies.
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📌 Event Security Control Room Operator (New South Wales)
🏢 Australian Concert and Entertainment Security
📍 New South Wales