Job Description
About the Role
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Reporting directly to the service operations manager, the Service Coordinator is responsible for scheduling service activities, managing job costs and supporting the field operations team. This role requires a confident communicator with exceptional organisational skills and the ability to run service administration efficiently and accurately.
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Ideal for someone with a strong background in HVAC, trades or service-based environments, who enjoys being the central point of coordination.
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Why you'll love this role
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Based in South-West Sydney with parking onsite
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Stable and growing essential-services company
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Supportive leadership and a friendly operations team
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Opportunity to expand your skills within a specialist HVAC service organisation
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Professional, safety-focused and people-focused culture
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What you'll be doing
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Set up, plan and coordinate service jobs and maintenance contracts
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Schedule site access, parking and technician requirements
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Manage job costs and ensure alignment with budgets
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Maintain strong communication with customers, suppliers and internal teams
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Produce job reports, certificates and required documentation
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Processing sales orders, counter sales, invoices and job variations in SimPRO
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Identify service opportunities and pass leads to the sales team
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The above list is not exhaustive and the role may change to meet the overall objectives of the company
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What we're looking for
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Experience & Knowledge
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Minimum 5 years' experience in a service coordination, administration, operations or similar role
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SimPRO or similar experience is essential
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Experience supporting a field-service, trades or maintenance team
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Understanding of HVAC systems and mechanical aptitude is an advantage but not required
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Strong customer service approach with clear, confident communication
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Excellent attention to detail and accuracy in documentation
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Highly organised, able to manage competing priorities and deadlines
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Strong commercial awareness and experience working within budgets
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Ability to work effectively with technicians, management and clients
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Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint)
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Personal Attributes
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Qualified, reliable and proactive
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Strong time-management and problem-solving ability
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Able to work independently while supporting a collaborative team
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Positive approach to change and continuous improvement
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Valid driver's licence
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Live by the company's cultural values: Respect, Accountability, Genuine, Communication, Excellence and Teamwork
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About Us
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Clean Air Technologies (Aust) Pty Ltd is a respected provider of air quality, ventilation and HVAC service solutions. Based in South-West Sydney, we support commercial, industrial and government clients with highly specialised service delivery and a strong focus on safety, compliance and customer experience. We are seeking an experienced Service Coordinator to join our team.
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📌 Service Coordinator (New South Wales)
🏢 Clean Air Technologies
📍 New South Wales