Job Description
Singapore Telecommunications – Optus is seeking a Senior Contact Centre Engineer to support critical contact centre platforms for a Federal Government customer. This role delivers Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics, ensuring performance, security and reliability.
n
Location can be Canberra, Melbourne, Sydney or Brisbane. You will work with Genesys, Nuance and analytics platforms, troubleshooting complex issues, managing incidents and
#J-*****-Ljbffr