Job Description
Customer Service/ Community Administrator - IMMEDIATE START REQUIRED!
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Customer Service/ Community Administrator - IMMEDIATE START REQUIRED!
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Whif is a growing e-commerce retailer known for fragrances. We're building a loyal, engaged customer community, and we're looking for a friendly, detail-oriented Customer Service Community Administrator to be one of the first voices our customers hear from.
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Whif is a growing e-commerce retailer known for fragrances. We're building a loyal, engaged customer community, and we're looking for a friendly, detail-oriented Customer Service Community Administrator to be one of the first voices our customers hear from.
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About the Role
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As our Customer Service/ Community Administrator, you'll be the day-to-day point of contact for our customers and online community - answering questions, resolving order issues, and helping foster a positive, engaged brand community across our channels. This is an on-site, entry-to-mid level role, ideal for someone with 1–3 years of customer-facing or online customer service experience who's organised, empathetic, and comfortable juggling multiple conversations at once.
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What You'll Do
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Respond to customer inquiries via email, live chat, and phone in a timely, friendly, and professional manner
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Resolve order issues such as shipping delays, returns, exchanges, and refunds in line with company policy
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Monitor and engage with our community across social media and forums — answering questions and flagging trends or concerns
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Respond to reviews and comments on external review platforms and websites (e.g., Google Reviews, Trustpilot, Product Review),



and work to resolve any issues raised by customers
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Maintain accurate records of customer interactions in our helpdesk/CRM system
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Escalate complex or sensitive issues to the appropriate team (e.g., logistics, product, or management)
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Identify recurring customer pain points and share feedback with the wider team to improve products and processes
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Help maintain and update FAQs, help centre articles, and community guidelines
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Support occasional community initiatives, such as giveaways, surveys, or customer events
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What We're Looking For
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1–3 years of experience in customer service, retail, hospitality, or a community-facing role
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Excellent written and verbal communication skills
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A warm, patient, and solutions-focused approach, even when handling difficult conversations
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Strong attention to detail and comfort multitasking across channels
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Basic familiarity with helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk) and social media platforms
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Ability to work on-site and collaborate closely with a small, fast-moving team
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A genuine interest in e-commerce and building community around a brand
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Happy to be included in content (e.g., social media posts, photos, or videos) as part of the role
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General
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Maintain a clean, organised, and safe environment
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Provide great service to internal and external stakeholders
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Support ad hoc administrative tasks as required
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Nice to Have
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Experience working with an e-commerce platform (e.g., Shopify)
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Familiarity with basic order management, returns, or logistics workflows
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Prior experience moderating or growing an online community
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What we offer:
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At Whif, we're committed to providing our team with a rewarding and supportive work environment. Some of the key benefits you can expect include:
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Market-competitive salary and regular performance reviews
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Opportunities for career development and progression
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Comprehensive training and onboarding program
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Discounts on all of our fragrance products
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A modern, well-equipped warehouse facility with a focus on safety
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A collaborative and inclusive team culture
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About Us:
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Whif is a rapid-growing fragrance beauty brand offering designer-inspired perfumes at affordable prices. Founded in ****, we pride ourselves on delivering exceptional products to our customers. Our state-of-the-art warehouse facility in Brendale, Queensland, is at the heart of our operation, ensuring orders are fulfilled efficiently and customers experience the best service possible.
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If you're ready to join our dynamic team and contribute to the success of our growing business,
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Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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📌 Customer Service/ Community Administrator - Immediate Start Required! (Queensland)
🏢 Whif
📍 Queensland