Job Description
Location: Duffys Forest, Sydney NSW
n Position: Part-time (four days per week, inclusive of Saturdays)
n Specialising in: Small & toy dog breeds (10kg and under) and cats
n Setting: Peaceful 5-acre bushland property beside a National Park
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About SmallPaws Pet Hotel Sydney
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For over 34+ years, SmallPaws Pet Hotel has been a trusted boutique pet care destination for small dogs and cats in Sydney.
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We are a family-owned, long-established business dedicated to providing a safe, loving and enriching "home away from home" for every guest in our care.
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We're looking for an experienced Receptionist Manager to join our close-knit team. This is a varied, hands‐on role combining customer service, reception management, team coordination and animal care.
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If you have experience in the animal care industry, enjoy working with people as much as animals, and thrive in a busy environment where no two days are quite the same, we'd love to hear from you.
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About the Role
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As our Receptionist Manager, you'll be an important link between our Guest's Owners and our small Animal care team.
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You'll help ensure Reception runs smoothly, bookings and guest information are accurate, our team is well informed, and every pet parent receives warm and professional service.
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This is not purely a desk‐based reception role. You will also work hands‐on with our small dog and cat guests, so confidence and previous experience in animal care are essential.
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You'll work closely with our Boutique Managers and will need to be comfortable taking responsibility, prioritising tasks, delegating to Animal Attendants and helping the day run smoothly.
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Reception & Management Responsibilities
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Welcome dogs, cats and their families during arrivals and departures
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Accurately record all relevant guest information in our booking system
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Provide warm, professional customer service by phone, email and in person
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Respond to enquiries regarding services, availability, bookings and guest care
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Manage bookings and maintain accurate guest and customer profiles
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Complete thorough check‐in and check‐out procedures
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Review feeding instructions, medications, health information and special care requirements
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Communicate clearly with the animal care team regarding each guest's needs, routine and personality
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Assist with daily planning, guest lists and reception operations
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Delegate appropriate tasks to Animal Attendants and help coordinate the team
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Maintain a calm, organised and welcoming front‐of‐house environment
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Identify issues early and communicate effectively with management
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You'll work exclusively with small and toy dog breeds (10kg and under) and cats, providing thoughtful, attentive care throughout their stay.
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To succeed in this position, you'll be someone who is dependable, organised and confident taking responsibility.
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Previous experience in the animal care industry is essential.
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You will also need:
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Strong customer service and communication skills
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Self‐motivated and ability to multi‐task
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Fluent spoken and written English skills
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Excellent attention to detail
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Confidence managing multiple priorities in a busy workplace
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The ability to delegate and provide direction to Animal Attendants
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High standards of cleanliness and animal care
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A calm, friendly and professional manner
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The ability to work independently and as part of a small team
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Reliability and excellent time management
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Availability to work weekends and during school holiday periods
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A current driver's licence and your own reliable vehicle
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The ability to commence shifts at 7:00 AM, and end at 4:00 PM
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A genuine passion for providing exceptional care to small dogs and cats
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Why You'll Love Working at SmallPaws
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We believe that exceptional animal care starts with a team that feels supported and valued.
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We offer:
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Permanent Part‐time, four‐day week position, with either of the two following weekly roster to choose from;
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– Monday, Thursday, Friday & Saturday OR Wednesday, Thursday, Friday & Saturday
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Above‐industry‐standard remuneration package
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accrual of annual and personal leave
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Annual bonus incentive
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Paid lunch breaks
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Weekend and public holiday penalty rates
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Free pet boarding and discounted daycare
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Ongoing training and career development
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Opportunities to develop your knowledge of animal behaviour, health and enrichment
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A beautiful, peaceful bushland working environment
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A stable, long‐established family business
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A supportive team who genuinely care about animals and each other
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Is This You?
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You may be a great fit if you already have experience in pet boarding, dog daycare, veterinary reception, animal care, grooming, kennels or a similar animal‐focused environment and are ready to take on greater responsibility.
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We're looking for someone who notices the little things, communicates clearly, stays calm when things get busy and understands that excellent pet care requires both compassion and attention to detail.
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Most importantly, you'll genuinely care about giving every SmallPaws Guest and their families an exceptional experience.
#J-*****-Ljbffr

📌 Receptionist Manager (New South Wales)
🏢 SmallPaws Pet Hotel
📍 New South Wales