Job Description
This isn't cold calling, territory sales or constant lead generation.
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You'll work from our Brisbane clinic during set hours, managing relationships with an established patient base. Our patients have already chosen Ashley & Martin, and your role is to support their progress and help them make informed decisions about continuing their treatment.
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It is a relationship-led role combining patient care, clinic administration and commercial accountability. Success comes from building trust, understanding each patient's needs and following through consistently—not high-pressure selling.
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About Ashley & Martin
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Ashley & Martin has supported people experiencing hair loss for over 60 years.
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With clinics across Australia, New Zealand and Singapore, we are a recognised leader in medical hair regrowth. We combine personalised treatment, clinical expertise and long‐term patient support to help people achieve meaningful results and regain their confidence.
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Our patients trust us with something deeply personal. We take that responsibility seriously and are committed to providing a professional, supportive and premium experience throughout their treatment journey.
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About the Role
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This is a full-time, clinic‐based role working 76 hours per fortnight, Tuesday to Saturday.
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You'll manage relationships across the clinic's existing patient base—conducting progress check‐ups, coordinating ongoing care and guiding conversations about subsequent treatment programs.
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You'll be accountable for patient engagement, follow‐up, retention and re‐enrolment outcomes. As you build your capability, there is an opportunity to progress into broader patient consultation and clinic sales responsibilities.
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What You'll Do
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Manage Patient Relationships
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Support patients throughout their treatment journey
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Conduct progress check‐ups and review progress photos
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Build trust and maintain regular patient contact
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Respond to questions and coordinate appropriate next steps
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Work with the clinic team and GPs to provide a smooth patient experience
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Support Retention and Re‐enrolment
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Discuss ongoing treatment options clearly and confidently
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Follow up patients approaching the end of their program
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Guide patients through subsequent treatment decisions
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Maintain accurate and timely follow‐up activity
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Achieve agreed retention and re‐enrolment targets
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Help Run the Clinic
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Manage appointments, patient records and CRM activity
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Process payments and complete daily reconciliation
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Maintain accurate documentation and patient confidentiality
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Assist with reception enquiries and clinic administration
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Support stock management and day‐to‐day clinic operations
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About You
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You are a confident, commercially minded relationship builder who understands that excellent service and strong sales performance go hand in hand.
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You know how to uncover customer needs, communicate value and confidently guide a considered purchasing decision. You are comfortable following up, handling hesitation and asking for the sale—without relying on pressure‐based tactics.
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You will bring:
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At least two years' experience in sales or a customer‐facing role with clear sales accountability
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A demonstrated ability to convert enquiries, retain customers or grow existing accounts
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Confidence discussing price, value and treatment options
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The ability to build trust while maintaining commercial focus
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Comfort working towards individual and clinic sales targets
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Strong follow‐up discipline and the resilience to keep opportunities moving
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Confidence handling objections and asking for commitment
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Strong organisation, administration and CRM capability
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A skilled and empathetic approach to personal conversations
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Genuine motivation to improve both patient outcomes and clinic performance
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You do not need experience in hair loss or healthcare; we will provide the relevant training. Experience in consultative sales, premium retail, dental, optical, cosmetic clinics, allied health, fitness memberships or other considered‐purchase environments would be highly regarded.
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This role will suit someone who enjoys sales but wants to move away from cold calling, lead generation and territory travel into a more meaningful, relationship‐led environment.
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What We Offer
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No cold calling, territory management or travel between customers
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An established clinic patient base to manage and develop
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A predictable Tuesday‐to‐Saturday clinic roster
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Performance incentives linked to patient and clinic outcomes
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Structured training and ongoing support
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A genuine pathway into broader consultation and clinic sales roles
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The opportunity to make a meaningful difference to patient confidence
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An established and recognised brand with more than 60 years of experience
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#J-*****-Ljbffr

📌 Patient Consultant - Clinic-Based Sales (Queensland)
🏢 Ashley & Martin
📍 Queensland